Junior Fixed Operations Associate –Technician

Junior Fixed Operations Associate – Technicianroleisresponsible forperformingbasicautomotive repairs and servicein accordance withstore and factory standards. This individualutilizestheir skills tolearn how todiagnose and resolvethe differentsources of automotive problems swiftly and accurately.The Junior Fixed Operations Associate - Technicianworks together with all Service personnel and management to ensure the satisfaction of our customers.

Junior Fixed Operations Associate – Technicianreports to the Service Manager

Area of Responsibility

• Perform work as outlined on repair order with efficiency and accuracy,in accordance withLithia and manufacturerstandards

• Diagnose cause of malfunction

• Complete all work according to the applicable safetyrequirements

• Work with supervisor/mentor toride along onroad-tests ofvehicles to ensure quality of repairwork

• Accurately record time spentonrepairs,utilizingcompany time clocking procedures

• Document work performed on repair order and document test procedures/results

• Use shoptools,supplies and materials in a practical and economicalmanner

• Maintain an organized and clean workspace, completing a stall cleaning every day.

• Ensure thatcustomer’svehicles are returned to them as clean as they were prior to being serviced.

• Participate in andutilizetechnical training as assigned bymanagement

• Review the technical bulletins and other publications as assigned bymanagement

• Constructively communicate with other dealership personnel asrequiredto satisfy customer needs.

• Report tomanagementany situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.

• Maintain personal grooming, hygiene, and uniform standards according to departmental policies.

• Arrive at work, take breaks, anddepartwork at the timesdesignatedby management.

Additional Qualifications

• Strong attention to detail andsenseof urgency.

• Excellent communication skills both written and oral

• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions asappropriate

• Critical Thinking – using logic and reasoning toidentifythe strengths and weaknesses of alternative solutions,conclusionsor approaches to problems.

• Time Management – ability to prioritize workload and manage one’s own time

• Junior Fixed Operations Associate – Technician– Nopreviousexperiencerequired

• This is a non-driving role. Dealership and customer vehicles will not be driven.

ProficiencyStandards

• Integrity - Acts ethically,maintaininga commitment to honesty and truth in allfacetsof behavior that builds the trust ofothers

• Work Ethic - Deliversaccurate,timelyand consistent results while understanding the need to balance short-term sacrifice for long-termgain

• Team Player - Supports the overall efforts of the team toaccomplishdepartmental and Company goals andobjectives

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonableaccommodationsmay be made to enable individuals to perform the essential functions.

• Physical Demands: Standing, walking over 2/3 of the time, sitting to 1/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 2/3 of time up to 50 pounds, safe driving based on current conditions and applicable laws.

• Working Conditions Loudnoise and exposure to outdoor weather conditions. Some conditions vary depending on the physical structure and layout of the location. These specifics should be reviewedwithyour manager.

Lithia Hiring Requirements

• High schoolstudentor equivalent.

• 16years or older

• A criminal history background check will be conducted prior to beginningemployment

• Clear pre-employment drug screen

NOTE This applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements,effortsor working conditions associated with the jobWhile this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).