Job Description

About the role

As our Junior Field Technician based in London, you will report to the two Senior Field Technicians in the area and play a key role in supporting the maintenance and repair of coffee machines for our customers. The role is mainly field-based, though you will also help with occasional workshop tasks and contribute to equipment care, installations, and troubleshooting. You will receive full onboarding, followed by hands-on training and regular upskilling to help you develop and progress in the role.

You’ll be guided by our Workshop and Senior Field Technician's in London and supported by our wider Technical team – with a company van provided for work use.

What You’ll Be Doing

• Assist with the installation, servicing, refurbishment, and repair of espresso machines, grinders, and hot water systems.
• Support the installation and maintenance of water filtration systems at customer sites, ensuring equipment performs reliably and efficiently.
• Carry out planned maintenance visits and assist with reactive service calls, helping to diagnose faults and resolve technical issues.
• Manage stock movements through our service management app, maintaining accurate records of parts used and stock levels.
• Keep your service van clean, organised, well-stocked, and ready for daily operations.
• Work closely with the Technical Service Coordinator to ensure jobs are scheduled efficiently and the correct parts are available.
• Complete service records and documentation accurately and in a timely manner.
• Deliver excellent customer service, communicating professionally and representing Origin positively at all customer sites.
• Support workshop operations and goods-in/goods-out activities when required.
• Safely use hand tools and equipment on a daily basis, undertaking manual handling and lifting as part of the role.
• Maintain a clean, safe, and organised working environment, both in the workshop and on customer premises.
• Follow company SOPs, health & safety procedures, and industry best practices at all times.

What You’ll Bring

Skills & Behaviours

• Open to growing skills and knowledge with guidance from experienced team members.
• A hands-on problem solver with a curious, practical mindset.
• High attention to detail with a methodical, organised approach.
• Efficient in digital tools and comfortable with workflow systems.
• Flexible and reliable – ready for early starts or the occasional overrun.
• Friendly and clear communicator, building positive relationships with customers and colleagues.
• Strong timekeeping and a proactive attitude.
• Full UK Driving Licence required

Values & Mindset

• You take pride in doing things well, every time.
• You’re motivated by collaboration and care about your impact.
• You embrace new learning opportunities and want to grow in a technical career.
• You represent Origin’s values through every interaction.

Desirable Extras

• Barista experience or confidence using espresso machines.
• Understanding of goods-in/goods-out workflows.
• Experience working both independently and within a values-driven team.

Why Origin

• 26 days holiday inclusive of your birthday off, plus flexible bank holidays
• All the coffee you could dream of – plus discounts on merch and partner products
• Work that’s meaningful, creative, and rooted in values
• Industry-leading brand with a people-first culture
• B-Corp certified and proudly independent
• SCA training and ongoing learning opportunities for all employees
• Enhanced family leave for every kind of parent
• Pension scheme with 5% employer contributions
• Access to a 24/7 Employee Assistance Programme & GP Service
• Enhanced sick pay, period leave & personal days
• Two paid volunteering days every year

Everyone is welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.

Why join us?

At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.

While you are here and before you apply, take a look at us on Instagram.

We may close this advert early if we receive a high volume of suitable applications.