Job Description

Who We Are

Omnicell is the $1.3 billion US manufacturer of automated storage and dispensing systems used in over 4000 hospitals worldwide. Omnicell’s automation and analytics solutions increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Up-time of our equipment is critical to smooth clinical operations across UK hospitals and customer breakdowns require a quick, knowledgeable response from a friendly face. Following significant commercial success in 2025 and with a strong order book, Omnicell UK is hiring a field service engineer in the London area.

The Role

The Junior Field Service Engineer will be responsible for maintaining and supporting Omnicell systems at our customers’ sites across Greater London.

The role will involve carrying out scheduled maintenance and ad hoc break-fix callouts, coordinated by our helpdesk team. This will include fault finding, replacing parts, performing quality and safety checks and management of time and spare parts.

On occasion you may be required to join our project teams, assisting with the installation and configuration of Omnicell systems and there may be some weekend or out of hours rota work required.

There are good opportunities for development over time into a range of areas in the business, including technical implementation, project management and solutions consultant.

KNOWLEDGE, SKILLS, EXPERIENCE, QUALIFICATIONS

Knowledge, skills, experience

• Educated to a good standard, including Maths and English. Any IT, Electrical or Engineering qualifications (either academic or professional) would be advantageous.

• Basic mechanical skills

• Practical problem-solving personality

• Excellent computer skills – MS Windows Operating Systems, Excel.Knowledge of hardware, electronic components, networks and databases.

• Understanding of stock control issues e.g. just-in-time, MRP not essential but beneficial.

Qualifications are secondary to your overall attitude, outlook and work-ethic.

Full solution, software and hardware training will be given so no specific product experience is required.

Communication and relationship skills

Able to:

• draw hospital staff out on their jobs, roles and work processes

• influence hospital staff positively to engage with automation

• intelligently interpret what you are told by hospital staff

• concisely communicate with other staff and managers

• work cheerfully and positively with us, our staff and those of our customers

Analytical and judgement skills

Able to:

• manage your time and keep on track

• understand the big picture and make intelligent decisions

• take advice where appropriate, interpret it and then act on it

• arrive quickly at logical conclusions and inject useful analysis

Personal skills, ambitions and attributes

We are looking for people who:

• put their careers first and who will give us 100%

• have ambitions to do well but who understand that success comes from work and achievement

• are positive in outlook, analytical in style

• are happy to work out in the field.This includes travelling to customer sites and/or staying in the area where the work requires.

We need intelligent and motivated people to work with long term who will share our vision and passion to succeed.

Experience of working in NHS or private hospitals would be beneficial but not essential.

This is a hands-on technical role for which you will need to have practical and technical skills.

Very important personal qualities will include your ability to think on your feet, being a methodical problem solver and being of mature, confident and polite character.

You will need to live near or within easy commuting distance of Greater London where most of your work will be based. The role will occasionally involve travel further afield to hospitals across the UK and there may be occasional nights away from home.

£27k-£31k depending on experience and qualifications plus annual bonus, workplace pension, company laptop and phone.

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