Lead and guide Retail Operations team for West Malaysia
Manage and monitor daily operations of Retail operations for West Malaysia.
Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia.
Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.
Develop and test new operational processes on new services.
Pivotal roles in any Retail expansion projects in West Malaysia
Supporting roles in any new projects involving the Retail team.
Develop Standard Operating Procedures (SOP) for any Retail team-related process
Bachelor’s degree in Logistics or Business (Preferred)
Minimum 2 years’ experience in logistics management or coordination.
Proficiency in Microsoft Office programs especially in Excel and Google Drives.
Personable and a good communicator in both written & oral English. Other language skills will be a plus.
Self-starter with good initiative, and persistence to see us through this challengeExtremely proactive, organised and responsible
A strong sense of ownership in his/her roles and scopes
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group.
Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily.
A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics.
To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better.
As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
