Job Description

Company Description

Meet BorderBuddy:

Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2300 Google reviews.

BorderBuddy is part of the A&A Group of Companies - a leading North American customs brokerage and trade technology group that has supported cross-border trade since 1979. The group includes A&A Customs Brokers (enterprise-focused brokerage operations in Canada and the U.S.), BorderBuddy (specializing in Individuals, SMBs, and high-volume ecommerce clearances), and Zipments.io (our dedicated trade technology platform powering automation, ecommerce integrations, and modern clearance workflows).

As part of a larger brokerage and technology group clearing over $700MM in GMV annually, BorderBuddy offers the agility of a modern ecommerce broker with the scale, expertise, and support of an established industry leader.

We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in ecommerce. Through Zipments, our technology arm, we are modernizing customs brokerage with tools for duty & tax calculation, HS classification, shipment visibility, and scalable parcel-level clearance solutions.

While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast.

Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.

Our Culture:

We are a values-based organization and a dedicated group of professionals who value innovation, teamwork, learning and development. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

Our Promise:

We thrive on helping people.

At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers.

We strive to be the best employer in our community and in our industry.

Our People Principles:

Our Principles guide us in delivering on our People Promise. They commit us to:

• Create a team of engaged and committed A Players;
• Make a difference to help employees learn and grow;
• Truly care about your quality of life.

Job Description

Major duties and responsibilities include:

• Process and submit customs entries accurately and in a timely manner.
• Review documentation for completeness and compliance with US Customs regulations.
• Communicate with clients, carriers, and brokers to resolve issues and facilitate timely shipment clearance.
• Maintain up-to-date records in internal systems and client databases.
• Help identify process improvements to manage volume efficiently.
• Provide administrative support and assist with additional operational tasks as needed.
• Coordinate and file required documentation for Partner Government Agencies (PGAs), including the FDA, to ensure regulatory compliance and timely clearance.

Qualifications

Qualifications:

• 2+ years of experience in customs brokerage, logistics, or ecommerce operations (preferred).
• Familiarity with US Customs procedures and entry types (e.g., Section 321, informal, formal entries).
• Strong attention to detail and high data accuracy.
• Excellent written and verbal communication skills.
• Proven ability to prioritize and manage competing deadlines in a remote setting.
• Tech-savvy, comfortable using brokerage or logistics platforms and Excel/Google Sheets.

Skills:

• Strong verbal and written communication skills; ability to communicate effectively with clients, customs authorities, and other stakeholders.
• Proficiency in English is required; knowledge of Spanish is considered an asset.
• Exceptional problem-solving skills and ability to work well under pressure.
• Excellent interpersonal and customer service skills.
• Strong organizational skills, flexibility, and reliability.
• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.
• Must be a team player - like seriously, prove it.

Additional Information

At BorderBuddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off).

BorderBuddy is an excellent place to develop your career. As part of the A&A Group of Companies, you will be joining a growing organization investing heavily in both brokerage excellence and the future of trade technology.

Working Conditions:

Our standard work schedule is 40 hours per week, as follows:

• Monday/Tuesday: Off
• Wednesday to Friday: To be confirmed, with a 30-minute unpaid meal break
• Saturday and Sunday: TBC

Because our business operates around the clock, 24/7/365, you may be required to work additional hours, and overtime, as needed.

100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within the United States.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.