VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
We are seeking a detail‑oriented and technically skilled individual to provide 1st Line technical services for live IT systems used by Vodafone operators (OpCos and JVs). This role involves supporting software and hardware development, implementation, testing, modifications, and troubleshooting across telecom applications and network systems. You will contribute to maintaining network stability across multiple technologies, escalating complex issues to higher technical levels when required.
Provide 1st Line technical support for live IT systems across Vodafone OpCos and joint ventures.Support the development, implementation, modification, and testing of software and hardware solutions for telecom IT systems and applications.Identify, develop, and implement solutions to resolve software and hardware issues raised by Vodafone OpCos.Apply changes to existing software systems or develop new software components to maintain system functionality and performance.Escalate highly complex software or hardware faults to senior engineers or 2nd Line teams when issue severity or timelines require it.Perform analytical and technical activities to support the development, testing, and modification of IT systems used in mobile and fixed telecommunications.Contribute to:
Adapt software packages using machine‑level programming languages to help stabilise telecom networks.Detect, analyse, and troubleshoot defects in GSM, UMTS, LTE, and 5G networks by modifying or adapting software packages based on technical specifications and design guidelines.Escalate cases that exceed complexity or time thresholds to higher technical support level
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.
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