Job Description

Internal applicants only!!

EC Suite has been a merchant services provider and registered merchant account service and solutions provider since 2002. EC Suite has supported thousands of small and medium-sized businesses, specialising in providing merchants with diverse and flexible products. Our product offerings include credit card and ACH processing, e-commerce and point of sale solutions, and chargeback and risk management programmes.

As a Junior Underwriter, you will be responsible for processing merchant account applications on a daily basis. Your drive, experience and attention to detail will be critical in ensuring merchant applications are processed accurately and in a timely manner. You will perform quality assurance, risk assessments, required document gathering and handling of the end-to-end merchant application process. You will work closely with our Merchant Account Underwriter, referral partners, bank partners, and our sales and boarding teams. This employee is responsible for serving a support role and working alongside Underwriting and Boarding Support, with the opportunity to become a regular term underwriter.

Working hours: 40h/week, Monday-Friday, 3-11pm CET

Key JobResponsibilities:

• Provide operational support for Underwriting, and Merchant Boarding during the merchant onboarding process
• Verify and confirm all necessary documentation required for the merchant application in accordance with the Underwriting policy
• Conduct and assist with underwriting due diligence in accordance with the Underwriting policy
• Conduct credit and risk analysis of existing merchants to review credit risk and determine reserve balance adjustments
• Monitor high-risk merchants to ensure compliance with bank and card brand rules
• Communicate with the Underwriter on decision-making of merchant account approvals
• Efficiently use Iris and TSYS systems for all updated account tracking according to all company policies at all times.
• Maintain strong decision-making skills in accordance with all policies & procedures.
• Establish & maintain positive, professional relationships on an ongoing basis with all professional contacts.

Key Skills and Qualifications:

• 1-2 years of card brand underwriting industry experience (Preferred, not required)
• Knowledge of CRM, MS Word, Excel, Adobe, and Outlook
• Knowledge of the payments industry, website analysis, and Visa and MasterCard rules and regulations.
• 2 or more years of customer service experience, which include strong writing and communication skills.
• Strong attention to detail and ability to make real-time, informed decisions
• Ability to be self-motivated and exhibit a high degree of professionalism.
• Ability to communicate effectively with all levels of employees/management.
• Ability to stay focused on the task at hand, ensuring that timelines are met and operations are not adversely impacted.

This is an exciting opportunity to work with a highly innovative and creative team in a great working environment.