Job Description

Junior Early Growth Specialist - French

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

This role sits between onboarding, activation and sales and is focused on activating newly acquired merchants and driving early growth. You will support merchants during their first steps with SumUp, ensure successful activation and first transactions and introduce additional SumUp products (such as the Business Account and ecosystem tools) when relevant. You will operate in a high-volume, fast-paced environment. Success in this role requires energy, adaptability and the ability to balance speed with quality.

What you’ll do:

• Activate newly acquired merchants through outbound calls and video calls, ensuring correct setup and first successful transactions.
• Guide merchants through onboarding and early usage, answering questions and removing blockers
• Identify early growth opportunities during activation conversations (e.g. Business Account, additional products, ecosystem tools)
• Follow up proactively to ensure activation completion and product adoption
• Operate consistently toward clear activation and growth targets, with commission as a key part of compensation

What we’re looking for:

• Previous experience in onboarding, customer support, SDR or roles with strong outbound exposure
• Comfort with high-volume outbound calls
• Excellent verbal and written proficiency in both X and English
• Proven track record of consistently meeting or exceeding KPIs.
• Advance level of English and French

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🥗 Restaurant tickets (Edenred)

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.