Job Description

IN ART WE TRUST

Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

THIS IS YOU

Join us in a unique opportunity to work at Moco Museum London! As a Junior Duty Manager, it is your duty to supervise all floor activities, ensuring a seamless and engaging experience for visitors while maintaining Moco’s high standards. You will assist visitors, monitor Floor Crew performance, and support the overall operations of the museum.

In this role, you will work closely with Operations Managers, accurately and efficiently completing assigned tasks while also taking an active leadership role in guiding and motivating the Crew. Your attentiveness, problem-solving skills, and ability to foster a positive and high-performing team environment will directly contribute to the museum’s success.

KEY RESPONSIBILITIES

• Visitor Experience:
• Ensure a high level of customer service and visitor satisfaction by monitoring operations, including ticketing, information desks, and visitor services.
• Guide visitor flow and address any issues or concerns to enhance the visitor experience.
• Oversee the implementation of visitor engagement initiatives and special events to promote interaction with exhibits and programs.
• On duty as a trained guided tour when necessary.
• Staff Management:
• Supervise crew members to ensure smooth operation and adherence to museum policies and procedures.
• Ensures optimal team allocation to defined positions for efficiency in serving visitors.
• Give feedback to the crew and address any performance issues in collaboration with the Operations Managers.
• Share input about the crew to help the Operations Managers prepare the bi-annual performance appraisals and attend the meetings selected by the Operations Managers to expand experience.
• Operations Coordination:
• Coordinate opening and closing procedures. Coordinate Crew members. Seek advice from the Operations Managers when needed and report any issues.
• Implement and enforce health and safety protocols to ensure a safe environment for visitors and staff.
• Monitors the premises indoor and outdoor cleaning, ensures follow-up and reports on cleanliness.
• Collects feedback from the Crew.
• Emergency Response:
• Act as a key point of contact during emergency situations, such as evacuations, medical emergencies, or security incidents.
• Implement emergency response procedures and coordinate with relevant authorities to ensure the safety and security of all individuals within the museum premises.
• Organize the safety protocol training.

REQUIREMENTS

• At least 2 years of experience in operations, process management, service management, or a related role, ideally within a startup or early-stage business
• Fluency in English is required
• Excellent communication and interpersonal skills, with a collaborative approach to problem-solving
• Flexible schedule, including availability on weekends and holidays
• Knowledge of art and design is a plus but not a must
• Degree-level education (preferably Business Administration)

WHAT MOCO OFFERS

Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.

Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.

Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.

In addition, we provide the following benefits:

• Competitive salary

• A high energy work environment that will keep you on your toes and inspire you to think outside the box.

• Fun internal team events

• Exclusive discount on merchandize and admission to enjoy our art with your loved ones

• Opportunity to develop yourself and to execute your ideas;

IN YOU WE TRUST

Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you?

If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.