Job Description

Everything you are looking for and more 📦

Join our Customer Care team at InPost Iberia as a Junior Data Analyst and become the bridge between raw data and business impact. Your mission: unlock the power of our data through automations that free up time for the team, dashboards that drive decisions, and a genuine curiosity to understand not just the "what" but the "why" behind every request.

What responsibilities and objectives will you have?

• Design, build and maintain automations that reduce manual work for the Customer Care team and its agents, continuously improving them to maximize efficiency.
• Automate the processing of recurring, business-critical files such as claims files, preparing them ready for review and minimizing human error.
• Handle ad-hoc data requests: pulling lists, cross-referencing sources, running validations and delivering insights that support day-to-day decision-making.
• Design, develop and maintain internal dashboards in Power BI that track KPIs and make data accessible across the team.
• Contribute to Customer Care data tables and models, ensuring alignment with the standards set by the international data team.
• Represent Customer Care Iberia in cross-functional company projects, bringing the data and operational perspective of the area to broader business initiatives.

Well, what will the requirements be?

Mandatory:

• Solid SQL and Python (PySpark) — you can write and debug queries and scripts independently.
• Proficiency in the Microsoft environment, particularly Excel, SharePoint and Power Automate.
• Experience building dashboards and reports in Power BI.
• Autonomy and problem-solving mindset: the ability to take a loosely defined brief, find a way forward and propose solutions without constant guidance.
• Genuine interest in the business context, not just the data — you ask why something is being requested and what it will be used for before diving into execution.
• Working level of English for day-to-day collaboration within an international team.
• Spanish (working level) for collaborating directly with the local Customer Care team.

Nice to Have:

• Experience with workflow automation tools such as n8n or similar platforms.

What do we offer?

• Language platform
• Wellbeing programme
• Flexible working hours
• Online platform for lifelong learning
• Competitive salary
• Flexible remuneration services can be contracted

Why join us?

At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours, driven by a strong “Go Go Go” mindset focused on speed and determination.

• CHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations.
• OWN IT: We take responsibility, act with initiative, and proactively drive solutions.
• DARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together.
• MAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution.
• WIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset.

Inclusive Culture

At InPost, we are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and believe that different perspectives strengthen our teams and drive better results.

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.