Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Join a dynamic team that is at the heart of everything we do. We are the problem-solvers, the coordinators and the customer champions who keep things running smoothly. In this role, you will be part of an international environment where every interaction matters, and your ideas can shape how we work. We pride ourselves on being fast, collaborative and innovative - always ready to turn challenges into opportunities. If you love working in a team that values precision, efficiency and creativity, this is the place for you. Here, you are not just handling cases - you are making an impact.

Your Tasks

• Be the go-to problem solver for customers by handling inquiries via chat, email and phone with confidence and care.
• Turn challenges into solutions by troubleshooting issues quickly and delivering accurate, timely answers.
• Create meaningful connections with customers and build relationships that last.
• Work hand-in-hand with internal teams to ensure every case is resolved smoothly and efficiently.
• Keep things organized and transparent by maintaining clear, accurate records of all interactions.
• Spot opportunities for improvement by identifying recurring issues and helping shape better processes and a smarter knowledge base.

Your Profile

• Language talent - fluent in German, ready to connect and communicate with confidence and clarity.
• Confident communicator in English, ensuring smooth collaboration in an international environment.
• Natural problem-solver who loves turning challenges into solutions and thrives in a fast-paced environment.
• Someone who cares about people and enjoys building strong, positive relationships with customers.
• Tech-savvy and organized, comfortable using Excel and Microsoft Office to keep things running smoothly.
• Driven by growth and learning, eager to develop in an international setting and take on new responsibilities.

What You'll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

Get To Know Us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska You can also find us on YouTube

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.