Job Description

Technis is an innovative technology company specializing in smart sensor data and advanced analytics to optimize building performance.
In a context of growth and structuring of our Customer activities, we are looking for a Customer Support Specialist to strengthen the team and take on key responsibilities at the interface between Support and Product.

This role plays a central part in the customer experience, the quality of service delivered, and the feedback loop with internal teams.

The position is based in Paris or Sophia Antipolis, in friendly and welcoming offices!

Tasks

Key Responsibilities

SUPPORT

• Handle Level 1 support through HubSpot and Aircall
• Ensure proper follow-up and resolution of customer requests
• Manage technical escalations in coordination with technical and operational teams
• Proactive management of disconnection alerts for our installations
• Ensure a smooth, professional, and consistent customer experience

PRODUCT

• Collect and structure customer feedback for the Product team
• Contribute to the transition to our new platform for customers (support, feedback, adoption)

Requirements

Skills & Experience

• 0-2 years of experience in Customer Operations, Support, Customer Success, or a similar role
• First experience in a tech / data environment is a plus
• Strong interest in technical and product-related topics
• Comfortable working with digital tools (CRM, ticketing systems, Slack)

Languages

• Fluent French required (spoken and written)
• Fluent English required (spoken and written)
• Fluent German required (spoken and written)

Soft Skills

• Excellent customer service mindset
• Strong communication skills (internal & external)
• Analytical and solution-oriented approach
• Autonomous, reliable, and responsible
• Enjoys cross-functional collaboration and continuous improvement

Benefits

What the Role Offers

• A direct impact on customer experience
• Active involvement in the structuring of Customer processes
• The opportunity to grow in a dynamic and fast-growing environment