Damia Group

Junior Customer Support Associate

Damia Group  •  Porto, PT (Onsite)  •  4 hours ago
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Job Description

They are currently hiring a Junior Customer Support Associate to join an amazing team
About the company:

Their vision is to enable incredible travel customer engagement through personalised, timely communications, highly automated workflows and AI technologies, delivering tangible ROI, regulation compliance, loyal passengers and cost efficiencies to global travel brands.

They have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair, and JetBlue, use their notifications platform.

With exciting plans for the future, it's time for them to expand their growing team, and they are hoping you are who they are looking for!

About the role:

As a Junior Customer Support Associate, you’ll support our clients in using their dashboards

Customer support

  • Respond to customer queries (e.g., access, navigation, basic setup) via email and the customer service tool (Zendesk)
  • Follow standard responses and guidance to help users complete common tasks
  • Assist clients in setting up new campaigns and communicate the delivery timeline
  • Escalate complex issues

Content management

  • Assist with updating client knowledge bases and FAQs
  • Make updates to client data
  • Check data for accuracy and flag issues

Platform monitoring

  • Follow checklists to review platform performance indicators
  • Flag issues or anomalies to the team
  • Help prepare reports for internal use

Measurements of success in this role:

  • Respond to queries accurately and within SLA
  • Deliver consistent, high-quality client communication
  • Maintain accuracy in updates and checks

The kind of person you are:

  • Computer literate and tech-curious
  • Comfortable working with Excel
  • Good attention to detail
  • Organised, methodical, and process-driven
  • Fluent in English with excellent communication skills
  • A friendly ‘Can do’ attitude
Skills to impress:
  • Experience in customer support, operations, or administrative roles
  • Familiarity with CMS or databases
  • Experience with helpdesk tools (e.g. Zendesk, Intercom)

Salary range: €14,000 to €17,000 annual gross

*This opportunity requires an advanced level of English, both written and spoken. Candidates must also be currently living in Portugal and legally authorized to work in the country.

Want to know more? Get in touch with us 👇

Damia Group

About Damia Group

Damia Group is a trusted talent solutions partner with over 30 years of experience supporting security-cleared environments, including defence, government, space, and aerospace.

We work closely with the UK’s leading prime suppliers, delivering high-quality staff augmentation and SOW-based project solutions across major technology and transformation programmes. Our long-standing client relationships are built on reliability, compliance, and a deep understanding of complex project demands.

With an actively managed network of specialist professionals, we connect the right talent to critical programmes quickly and effectively.

Our tailored approach and sector knowledge help organisations modernise their technology, strengthen security, streamline operations, and deliver business-critical transformation projects across both the public and private sectors.

If you need support in building an agile, blended workforce to deliver your business-critical transformation projects, get in touch with us today.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Guildford, GB
Year Founded
1995
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