Job Description

This position is on-site at our office in Ho Chi Minh City, Vietnam.

About The Role

Every Customer Success (CS) Specialist is not just a support agent - you are a mini CEO, representing the company to the world. You take ownership, drive outcomes, and build meaningful connections with people through every interaction.

About Us

At OptiSigns, we make technology accessible and valuable to everyone, including non-technical users. Our mission is to build beautiful, intuitive B2B SaaS tools that help organizations connect with their customers and employees, driving revenue growth and operational efficiency. Headquartered in Houston, TX, with an expanding team in Ho Chi Minh City, we're scaling fast and looking for passionate people to grow with us.

Your Missions

Be the voice & problem-solver for the customers. Help them succeed by tackling technical issues, supporting billing needs, and turning challenges into success stories. Your responsibilities will include, but are not limited to:

• Solve technical challenges & guide customers with clarity and empathy.
• Support billing (payments, invoices, refunds).
• Improve support guides & resources.
• Collaborate closely with engineering teams to resolve tough cases.
• Follow up with customers & collect insights.

Who You Are

• Tech-curious, eager to learn & try new things.
• A problem-solver who loves puzzles.
• Adaptable & open-minded.
• Ready to get hands-on and make things happen.
• Someone who takes initiative and owns their customer’s success.
• The kind of person who finds real joy in making someone’s day a little easier.

Requirements

• English skills: TOEIC 750+ or IELTS equivalent.
• Fresh graduate or up to 2 years of experience in customer service/support.
• Full-time position with a shift-based working schedule.
• A proactive learner with a “get-things-done” mindset and a heart for service.

Benefits

• 13th month & productivity bonus.
• Shift Allowance.
• Salary review every 6 months.
• Healthcare insurance package and 24/24 Personal accident insurance.
• State-of-the-art office environment.
• Yearly outing.
• Detailed induction, training and ongoing career development.
• Opportunity for overseas training and travel.
• English training programs.
• Working time: Monday to Friday
• Free drinks and snacks. Free parking. Free sports clubs.