Latitude Inc

Junior Customer Service Representative (Science/ Environmental Background)

Latitude Inc  •  Homestead, FL (Onsite)  •  3 months ago
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Job Description


We are seeking a motivated and detail-oriented Junior Customer Service Representative with a degree in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service.

Responsibilities:

  • Serve as the first point of contact for customer inquiries via phone, email, and online portals
  • Provide accurate information regarding products, services, and processes related to scientific or environmental offerings
  • Assist customers with order processing, documentation, and general account support
  • Log, track, and resolve customer issues in a timely and professional manner
  • Escalate technical or complex inquiries to appropriate internal teams when necessary
  • Maintain accurate records of customer interactions within CRM systems
  • Support internal teams by coordinating customer feedback and service requests
  • Ensure compliance with company policies, quality standards, and environmental regulations
  • Contribute to continuous improvement of customer service procedures and documentation
Latitude Inc

About Latitude Inc

Company Summary

Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL. Latitude provides consulting services to a wide range of industries (Technology, Engineering, Scientific, Communications) in both the Private and Public Sectors. We are a contract, contract-to-hire and direct placement personnel agency providing clients with skilled professional employees of all skill levels.

Latitude provides its services to businesses in the Beltway Corridor, Washington DC, Maryland, and Northern Virginia regions. However, we are not limited to these areas as we will work with Nationwide Clients. As a company, Latitude differs from other temporary and permanent placement agencies because of the experience of it's owners and the talent and professionalism of it's employees.

With 30 plus years of experience, Latitude's Management team understands what is required to service the needs of the most complex clients and organizations. Our recruiters and consultants are chosen based on their experience and track records within the industry. This commitment to excellence will ensure successful results and most importantly cost efficiency for our client.

Latitude provides each of the following services for all clients and tailors these services to the particular needs of the client.

• Individualized recruiting and reference checking

• Skills evaluation and preliminary interviewing for each employee

• In person screening prior to client interview

• Background checks and drug tests at client request

• Software and technical testing

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Hanover, MD
Year Founded
Unknown
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