Job Description

ABOUT US

Purpose: To lead, promote, unite, develop and regulate football Vision: To unite and elevate Australian football to become a world class, globally respected system to inspire our national, developing excellence at every level Mission: Working with our stakeholders everyday – to build the capability, capacity and capital we need now and in the future – to transform every football dream into reality

To achieve the above, we live by our company values which are:

• Welcome: Open doors, open minds, open hearts – and respect
• Ready: Always ready, Always ahead
• Connect: Together, united
• Excel: Our best, every day in every way
• Protect: Guarding the game, Securing the future

WHAT WE OFFER

At Football Australia we want to look after our people and below are just some of the many benefits of joining our team:

• Flexible work arrangements
• Birthday Leave
• Study Leave
• Wellbeing & Lifestyle leave
• Paid Parental leave in addition to statutory government offering
• Volunteer leave
• Employee Assistance Program (EAP)
• Partner discounts
• Workplace Banking Program
• Social activities such as 5-a-side futsal

ABOUT THE ROLE

We are looking for a friendly and enthusiastic Junior Customer Service Officer to join our Digital team.

You will support clubs, players, parents and football administrators using PlayFootball and other digital platforms. This is a great opportunity to build your customer service and digital support experience while contributing to community football across Australia.

KEY RESPONSIBILTIES

• Provide professional customer support by phone and email.
• Assist users with registration, competition and learning systems.
• Troubleshoot digital platform issues and guide customers through processes.
• Managing, Building and maintaining strong relationships with all our customers, at stakeholders involve in community football.
• Developing a deep understanding of our products and needs of our customers.
• Record enquiries accurately and escalate system issues when required.
• Support customer training and contribute to service improvements.

SKILLS & EXPERIENCE

Essential

• Strong customer service and communication skills.
• Confident using and learning multiple digital systems.
• Positive, proactive and team-focused attitude.
• Strong problem-solving and troubleshooting abilities.
• Able to work independently and collaboratively.
• Professional, patient and calm when managing customer enquiries.

Desirable

• Previous customer service experience.
• Knowledge of football club administration or community sport.
• Experience with registration, competition or learning management systems.
• Experience delivering training or user support.
• Passion for football

Please submit a resume and cover letter with your application.