Job Description

We help the world see new possibilities and inspire change for a stronger, more resilient, and sustainable future. By combining data, analytics, and industry expertise, we empower businesses, people, and societies to make smarter decisions.

Now, we’re looking for a Junior Customer Representative to join our dynamic Customer Service Team - a role where you’ll make a real impact on the customer experience from day one.

• Be the first point of contact for our business clients, handling a variety of inquiries with professionalism and care

• Investigate and resolve questions related to products, pricing, billing, and delivery

• Use internal systems to process orders, track requests, troubleshoot issues, and maintain accurate records

• Provide technical guidance on our products and software in a helpdesk/call center environment

• Manage high-volume inboxes while meeting service level agreements (SLAs)

• Identify customer needs and recommend relevant products or services

• Qualify inbound leads and support sales opportunities

• Contribute to special projects and continuous improvement initiatives

• A university degree

• First professional experience in a customer-facing role

• Strong ability to build relationships with business clients

• Excellent communication skills in English (written and spoken)

• A solution-oriented mindset and confidence in decision-making

• Great listening skills and attention to detail

• Solid knowledge of Microsoft Office tools

What we offer:

• The stability, scale, and long-term career opportunities of a leading global technology and analytics company

• A hybrid working model with at least 2 days per week in the office

• A supportive, collaborative environment where you can learn, grow, and make an impact

• Development opportunities and exposure to international clients and teams

#LI-AD1

#LI-Hybrid

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our Culture Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

Life at Verisk Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture.

Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

Verisk offers a competitive salary aligned with market standards and your experience, disclosed in accordance with the Pay Transparency Directive. In addition to base pay, our compensation package includes a variety of incentive opportunities for eligible roles, designed based on market research and our internal grading structure.

You’ll also receive a comprehensive benefits package featuring private medical care, life insurance, Employee Capital Plans (PPK), as well as paid vacation and sick leave in line with the Polish Labour Code.

Verisk also supports flexible working arrangements through a hybrid work model, access to professional development programs, and a work environment focused on well-being and career growth. Additional perks include access to sports and wellness programs, well-being initiatives, and team-building events.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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