Job Description

For a period of 6 months, we are looking for a junior colleague who will support the Payment Request (Betaalverzoek) and Wero proposition within Tribe Payments NL. In this assignment, you will help the squad with day-to-day product support activities, with a strong focus on risk, operations, and marketing-related work.

The assignment is ideal for someone at the start of their product or customer journey career who wants to gain hands-on experience in payments, learn how a digital payment proposition is managed end-to-end, and contribute to the transition and growth of Wero alongside the existing Payment Request proposition.

Assignment

As Junior Customer Journey Expert, you will support the squad in monitoring product performance, preparing analyses and materials, coordinating smaller actions, and following up on improvements across Payment Request and Wero. You will work closely with senior CJEs, Product Owners, operations colleagues, risk/compliance stakeholders, and marketing teams.

You will join a Payments squad in Amsterdam that works on customer journeys used by millions of customers. The environment is dynamic and cross-functional, with collaboration across business, IT, operations, risk, and external payment stakeholders.

The team

You will join a collaborative Payments squad working on Payment Request and Wero, in close cooperation with colleagues across product, operations, risk, compliance, marketing, and technology. The team combines day-to-day delivery with the ambition to further grow and improve digital payment propositions for our customers.

You will work with a broad range of internal and external stakeholders in the Netherlands and beyond, giving you the opportunity to learn how propositions are managed in a complex environment. It is a great place to build experience, strengthen your stakeholder management skills, and develop a strong understanding of customer, business, and operational needs.

How to succeed

You are eager to learn, proactive in taking ownership of your work, and comfortable collaborating with different stakeholders in a dynamic environment.

You’ll thrive in this role if you have:

• 1–2 years of relevant payments work experience, for example in payments product support, customer journey, payments, operations, consulting, or a similar environment.
• Enthusiasm for digital payments and a strong motivation to develop yourself within product and customer journey management.
• Eager to learn, curious by nature, and happy to take a hands-on approach in supporting the squad with a variety of topics and activities.
• Good stakeholder management and communication skills, with the ability to collaborate effectively across different disciplines and levels of seniority.
• A commercial mindset and an interest in understanding customer value, business impact, and proposition performance.
• Structured way of working, with attention to detail and the ability to keep overview when coordinating actions and follow-ups.
• Strong command of English; Dutch is a plus.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
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Questions?
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Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.