Job Description

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience. 🎯⚡

We are seeking a highly motivated and detail-oriented Junior CRM Executive with a passion for delivering compelling, player-facing campaigns across both sports betting and casino verticals. The ideal candidate is data-driven, creative, and eager to contribute to a fast-paced, product-focused environment.

This is a fantastic opportunity for someone who thrives in a dynamic environment and wants to help shape unforgettable user experiences through CRM strategy and execution. If you have a genuine interest in sports and casino gaming, combined with a strong desire to learn and grow within the iGaming industry, we’d love to hear from you!

Your role & responsibilities:

• Campaign Ownership: Take end-to-end responsibility for planning, executing, and delivering assigned CRM campaigns and promotions.

• Execution & Delivery: Build and deploy multi-channel CRM campaigns (email, SMS, push notifications, in-app messaging) using CRM tools - ensuring accuracy, timing, and relevance.

• Campaign Setup: Set up campaigns using both internal tools and external promotion platforms, ensuring smooth execution across all channels.

• Cross-Team Collaboration: Work with the wider kwiff team to address user issues, align messaging, and ensure a cohesive player experience.

• User Journey Development: Contribute to the evolution of casino-specific player journeys and support monthly campaign planning to drive retention and engagement.

• Customer Focus: Collaborate with customer support and other departments to enhance satisfaction and resolve player queries through targeted CRM touchpoints.
  Data Analysis & Reporting: Use data to assess the performance of campaigns and provide insights that support the optimisation of CRM strategies.

What we’re looking for:

• Work Ethic: A strong work ethic with a proactive and solutions-oriented mindset.

• Attention to Detail: Precision and accuracy in campaign setup and execution.

• Focus on Growth: While direct experience is not essential, a genuine passion for casino, sports and the iGaming industry, coupled with a desire to learn and take on new responsibilities, is key.

• Communication Skills: Ability to work collaboratively across teams and communicate effectively in a fast-paced environment.

Nice to Have:

• Experience using industry-standard CRM tools (e.g., Optimove, Salesforce, Xtremepush).

• Familiarity with segmentation strategies and A/B testing.

• Understanding of regulatory requirements in online gambling jurisdictions.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on team goals and business impact.
Well-being Allowance – Generous budget every six months to spend on wellness or fitness.
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Culture – Regular events, office dogs, offsites, plus ping pong and darts.

At Kwiff, we don’t just follow industry trends, we set them. Join us, and you’ll be part of a team that’s shaping the future of iGaming with cutting-edge technology, and a culture of bold innovation!

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

We aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.