Job Description

Junior Credit Management Analyst

📍 Milan, Italy | Office-first setup

About the team

The Finance Operations team is responsible for keeping merchant and partner accounts healthy across SumUp's global markets, a function that directly supports the millions of small businesses we serve every day.

As a Junior Credit Management Specialist, you'll sit right at the intersection of finance, client communication and cross-functional collaboration, making sure billing and payments run smoothly and that our clients feel heard.

This is a brilliant opportunity to build a solid foundation in financial operations at a company that genuinely invests in your growth.

What you'll do

• Handle incoming requests from Sales, CSM, and recovery agencies, making sure billing and payment matters are resolved accurately and on time
• Monitor outstanding accounts, track overdue debt, and keep collection records up to date
• Investigate billing history, resolve credit issues, and process payments or refunds with care and precision
• Reach out to clients proactively about overdue balances, building constructive conversations that support timely resolution
• Collaborate with internal teams to untangle billing challenges and contribute to a smooth client experience
• Prepare clear, regular reports on collection activity and accounts receivable status

You'll be great for this role if

• Fluency in Italian (C1/C2) is essential; proficiency in English, Spanish or French is a welcome plus
• Strong written and verbal communication skills, with the ability to handle sensitive conversations with patience and clarity
• Comfort navigating billing processes, financial records, or client account management, whether through study or hands-on experience
• Familiarity with tools such as MS Office, Salesforce, or Stripe is beneficial but not essential , what matters most is the willingness to learn
• A methodical, problem-solving mindset with a genuine curiosity for how financial systems work

Why you should join SumUp

• 🌎 Opportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an office-first setup
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• 🏖 Generous time off: enjoy 22 days of annual paid leave, 32 hours of Ex Festivitá (Personal Hours), plus public holidays and special leave days
• 💼 Financial security: corporate pension contributions that support your long-term future
• ❤️ Well-being support: access our mental health Employee Assistance Programme for guidance and care when you need it
• 🌴 Break4me: 1-month sabbatical after 3 years of service
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.