Okada Manila

Junior Coordinator - Member Experience (Req. No. 1789)

Okada Manila  •  Onsite  •  40 minutes ago
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Job Description

I. BASIC PURPOSE / JOB BRIEF:

The Junior Coordinator - Member Experience manages inquiries and reservations from casino guests via the membership hotline and email. Assists Premium Marketing, Gaming Promoter Relations, and Junket teams in booking reservations for Hotel, F&B, Spa, Entertainment, Transportation, and other related services. Coordinates closely with various departments to arrange accommodations and fulfill requirements for VIP Players, Hosts, and Junkets. Additionally, supports promotions and events through both inbound and outbound calls.

II. MAJOR RESPONSIBILITIES AND DUTIES:

  • Manage all inquiries and reservations for hotel rooms, F&B, spa, entertainment, transportation, and external arrangements from casino guests, Gaming Promoter Relations, Premium Marketing hosts, and junkets through phone calls, emails, and non-voice channels like Viber.
  • Support Promotions and Events campaigns by handling inbound inquiries and conducting outbound telemarketing offers.

III. JOB SPECIFICATIONS:

Educational Requirement:

  • A minimum of a high school diploma is required.
  • A university or college diploma in Hospitality, Marketing, or Business Administration is preferred.

Experience Requirement:

  • Previous experience in a call center or hotel reservations is an advantage.

Skills and Attributes:

  • Strong presentation and communication skills.
  • Excellent interpersonal abilities.
  • Proficiency in MS Word, Excel, PowerPoint, and Outlook.
  • Effective verbal and written communication skills.
  • Exceptional organizational skills.
  • Ability to read, write, and speak English.
  • Proficiency in Tagalog, Mandarin, Japanese, Korean, or other foreign languages is preferred.

Other Qualifications:

  • Flexible schedule, including the ability to work shifts and outside standard work hours as needed.
  • Maintains a well-groomed and professional appearance.
Okada Manila

About Okada Manila

Welcome to Okada Manila, a Forbes 5-star destination in the Philippines, where unmatched hospitality, gaming, and entertainment come together across 30 breathtaking hectares. At Okada Manila, we pride ourselves on a unique service philosophy that blends the warmth of Filipino hospitality with the precision of Japanese excellence, ensuring every guest feels truly special.

Marvel at The Fountain, our world-renowned water choreography masterpiece, or dance the night away at Cove Manila, the world's largest indoor beach club and nightclub, setting the standard for leisure and nightlife. Our expansive gaming floor, the largest in the Philippines, features a wide array of table games and electronic gaming machines. Exclusive clubs like Perlas, Maharlika, and the VIP Club offer elite gaming experiences for discerning guests.

For families, Okada Kids’ Club and Thrillscape provide exciting and engaging entertainment options designed to cater to both developmental and recreational needs. Pamper yourself at The Sole Retreat or at Forbes 5-star-rated The Retreat Spa, sanctuaries promoting wellness and relaxation. Culinary delights await at over 40 dining venues, and a variety of shopping options ensure convenience and luxury at your fingertips.

Business travelers will find our facilities for meetings, incentives, conferences, and exhibitions (MICE) to be state-of-the-art, offering well-appointed spaces equipped with the latest technology. The Okada Manila Entertainment Group (OMEG) brings world-class performances to life, enriching our vibrant entertainment landscape.

Stay in one of our 1001 luxurious accommodations, each designed for comfort and sophistication. Embrace the future with our digital innovations, including the Okada Online Casino and the Okada Manila App, making it easier than ever to enjoy our offerings.

Discover the ultimate destination for leisure and entertainment at Okada Manila.

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
Parañaque City, PH
Year Founded
2008
Website
okadamanila.com
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