Job Description

Company Overview

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

We are looking for a candidate who should be self-motivated and critical thinker with strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients, provides day to day support for the platform and workflow related issues. The team is also involved in handling/resolving any operational issues faced by clients while using our world-class suite of middle/back office applications and follow with internal teams as per defined SLAs.

Working hours: 8 PM to 5 AM IST (Permanent Night Shift)

What you’ll do:

• Act as Point of Contact for assigned clients to handle various product and application related queries from clients and provide a timely resolution as per defined SLAs
• Manage the client mandate from product consulting perspective and ensure all their queries are addressed as expected.
• Effective resolution of Operational queries raised by clients by using the platform by providing detailed explanation to the clients.
• Coordinate with Product and Release managers to prepare for new client and new fund onboarding.
• Train clients on how to use the Arcesium platform effectively. Ensure to keep the training documents up to date, to be referred by client.
• Escalate issues (if any) to internal teams/senior management, as necessary
• Understand the criticality of issues raised by client and work closely with TRMs to provide RCAs as needed
• Maintain detailed account of queries raised, should there be similar requests in the future
• Support internal tech teams in operational activities and quicker resolution of open issues.

What you’ll need:

• A minimum Bachelor’s degree with 0 to 2 years of relevant experience preferably in financial services supporting Middle and back office trade life cycle and/or interacting with Hedge Fund managers and other asset managers.
• A good exposure in Treasury and/or Swaps trade lifecycle would be an added advantage.
• Proficient in Industry and domain knowledge.
• Technical skillsets including knowledge of python and other languages would be advantageous.
• An outstanding academic background with a passion to work in dynamic environment
• Exceptional verbal and written communication skills
• Ability to multitask and manage multiple deliverables
• A high level of personal maturity and a collaborative attitude
• Should be able to demonstrate delivering high-quality work under stringent deadlines

Arcesium's Personal Data Privacy Notice for Candidates is linked here.

Recruiting Security

Emails from genuine Arcesium recruiters who are employees of the company will always come from the @arcesium.com domain. In some cases, you may also be contacted by independent search firms engaged to recruit on our behalf; emails from their employees should always come from their firm's applicable domain. We'll never ask for your banking information or any payment as part of the recruiting process. If something seems off or you're contacted by an unexpected third party, please reach out to us at careers@arcesium.com (US/UK), careers-india@arcesium.com (India) or careers-europe@arcesium.com (Portugal/Sweden).

Arcesium is an equal opportunity employer.