Job Description

Junior Concierge

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite' a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Junior Concierge, you will support the Concierge team in delivering exceptional and personalised guest experiences, ensuring every request is handled with care, efficiency and attention to detail. You will assist guests with a wide range of arrangements while providing knowledge of the hotel and local area, contributing to a seamless and memorable stay. This role is ideal for a service‑driven individual who is passionate about hospitality and eager to develop within a luxury concierge environment.

Key Responsibilities

• Assist guests with requests for transportation, dining reservations, experiences and local services
• Provide accurate and engaging information about the hotel, local attractions and events
• Respond promptly to guest enquiries, calls, messages and requests
• Coordinate with departments such as Front Office, Housekeeping and Butlers to fulfil guest needs
• Support the Concierge team in planning and organising guest arrangements
• Follow up on requests to ensure complete guest satisfaction
• Maintain accurate records of guest interactions and update concierge logs
• Monitor guest areas where required, ensuring comfort and service standards are upheld
• Assist with special guest requests and personalised arrangements
• Uphold confidentiality and professionalism in all guest interactions
• Follow all company policies, procedures and luxury service standards

Core Competencies

We are seeking a motivated and engaging individual with a passion for guest service and local experiences. You should have:

• A strong interest in hospitality and concierge services
• Excellent communication and interpersonal skills
• A warm, professional and approachable manner
• Good organisational skills and attention to detail
• Ability to work efficiently in a fast‑paced environment
• A proactive mindset, anticipating guest needs and supporting the team
• Interest or knowledge of local attractions, dining and experiences
• A collaborative approach, working closely with operational teams
• Impeccable personal presentation aligned with luxury brand standards
• A willingness to learn and develop within a Concierge career

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.