Job Description

Help translate complex tech into plain English. As a Junior Communications Expert in Global Infrastructure, you will create communications that help engineers, service teams and stakeholders understand what is changing, why it matters and what they need to do. You will learn in a large international environment, receive guidance from an experienced communications expert and have room to take ownership as you grow.

The team
Global Infrastructure (GI) is part of ING Tech. GI provides the platforms and services that engineers and developers across ING use to build, run and scale applications, including cloud, compute, storage and networking services. You will join the communications function within Consumer Enablement. The team helps teams access, understand and use GI services by turning technical and organisational developments into clear, timely and actionable communications. You will work alongside a Senior Communications Expert, who will provide guidance, support and supervision, and collaborate with service teams, programmes,

leaders and stakeholders across GI.

The role combines consumer, internal and change communications. Your work will support recurring operational updates, migrations and programmes, leadership and strategy communications, and the continued development of communication channels, templates and standards across GI

Roles and responsibilities

• Create and publish news items, internal updates, newsletters, SharePoint content and event communications.

• Work with GI teams to translate complex technical information into clear, engaging and accessible English for different audiences.

• Support communications for provider updates, service changes, releases, migrations, operational learnings, strategy and organisational developments.

• Maintain a communications calendar for recurring updates, newsletters, migrations and consumer touchpoints.

• Support and improve communication channels and resources, including SharePoint, Viva Engage, newsletters, templates and the central communications hub.

• Review content for clarity, consistency, accuracy, tone of voice and alignment with ING and GI communication standards.

• Coordinate with stakeholders to gather input, clarify ambiguous requests and deliver high-quality content for a global technology audience.

• Gather feedback, engagement signals, recurring questions and lessons learned, and recommend practical improvements to how GI communicates.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Excellent English speaking, writing, editing and proofreading skills, at C2 or near-proficient level.

• A bachelor’s degree in communications, marketing or a related field, with around one to two years of relevant work experience.

• The ability to ask the right questions and turn complex or ambiguous input into clear, audience-focused communications.

• A proactive mindset, attention to detail and the confidence to take ownership while knowing when to seek guidance.

• Comfort working with different stakeholders in an international environment, with an interest in technology and tech infrastructure.

• Familiarity with SharePoint and email marketing tools such as Spotler or Mailchimp is an advantage. You use AI thoughtfully to support your work while applying critical thinking and independent judgement.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.