Job Description

Location: Bristol or Chippenham

Clearance: You MUST be eligible for Security Cleared level clearance (at least 5 years' continuous residence in the UK)

About the role

This is an opportunity to join our Defence business in a commercially focused role that goes well beyond contract administration.

Working within the Contract & Business Development team, you’ll help bring together the commercial, financial, contractual and customer considerations behind successful contract delivery. You’ll work closely with customers and colleagues across commercial, programme, legal, finance, procurement and operational teams, giving you broad exposure to how complex Defence services are delivered.

You’ll take responsibility for areas including contract performance, risk, forecasting, billing and commercial governance, while looking for opportunities to improve margins, simplify processes and make the way we work better.

We’re not looking for someone who simply wants to follow an established process. We want someone curious and proactive who can analyse what’s happening, identify risks and opportunities, and suggest better ways of doing things.

There’s also plenty of opportunity to develop. As your knowledge grows, you’ll be trusted with greater ownership and encouraged to build your commercial and contract management capability within a supportive team.

What you’ll be doing

• Manage customer and supplier contracts across their lifecycle, supporting effective delivery, renewal and commercial governance.
• Build strong working relationships with customers, becoming a trusted point of contact and developing an understanding of their requirements and priorities.
• Monitor contractual obligations, deliverables, milestones and key dates, identifying issues early and helping keep delivery on track.
• Identify commercial and contractual risks, assess their potential business and financial impact and help develop practical mitigation plans.
• Own areas of P&L performance across Defence contracts, monitoring revenue, costs and financial risks and identifying opportunities to improve margins.
• Deliver monthly billing and financial forecasting activities, using data to build a clear picture of contract performance and future requirements.
• Analyse contract and commercial data, using spreadsheets and other information sources to identify trends, issues and opportunities for improvement.
• Improve existing processes by challenging how things are done, identifying efficiencies and helping deliver meaningful transformation and continuous improvement.

Essential Skills / Experience

• Practical understanding of risk management, including identifying a risk, assessing its potential impact and considering appropriate mitigation actions.
• Experience in commercial, contract management or a related environment.
• Analytical skills, with confidence working with data and spreadsheets to identify trends, issues and opportunities.
• A proactive continuous improvement mindset, with examples of identifying better, simpler or more effective ways of working.
• Ability to understand commercial or contractual information and turn it into clear actions and outcomes.

Desirable Skills / Experience

• Experience within Defence, aerospace, engineering, infrastructure, public sector or another regulated environment.
• Knowledge of public sector procurement or commercial frameworks.
• Experience with contract management systems or commercial reporting tools.
• Capable Microsoft Excel skills and experience using data to support commercial analysis and decision-making.
• Understanding of established risk management methodologies or a Management of Risk (MoR) qualification.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.