Job Description

Your area of work:

Over 1,700 employees work in our Prague branch of Deutsche Börse Group, building a strong finance and IT hub. Thanks to in-depth cooperation with our HQ in Frankfurt, we are in daily touch with the fascinating world of business, continuous change, and the challenges of the modern world. As an international exchange organization and innovative market infrastructure provider, Deutsche Börse Group offers its customers a wide range of products, services, and technologies covering the entire value chain of financial markets. To support our mission, we are currently looking for a professional to take on the position of Service Order Coordinator.

As a member of the Client Operations Support team, you will assist our clients with technical requests, ranging from new connectivity to connectivity cancellations, which are the most common request types.

Your responsibilities:

Request Fulfillment:

• Manage the client network connectivity requests from the moment of their placement until fulfillment.
• Manage, coordinate, and track the customers' requests and the connectivity process as a whole.
• Build and maintain strong interpersonal relationships with our customer base through fast communication led predominantly via e-mail and ticketing tool.
• Build and maintain strong interpersonal relationships with our internal teams.

Project & Administrative Support:

• Assist our team with variety of tasks including planning, tracking, and execution on project deliverables
• Support the preparation and execution of testing activities (e.g., user acceptance testing) and document test results
• Prepare and maintain professional documentation, presentations, and reports using MS PowerPoint, MS Excel, and MS Word
• Help organize meetings, maintain action-item logs, and follow up on outstanding tasks

Your profile:

• University degree or equivalent experience.
• Proficiency in written and spoken English and German.
• Strong communication skills and ability to work in a team.
• Precise analytical skills with an eye for detail.
• Fast learner, proactive, independent, and goal-oriented mindset.
• Ability to organize, plan, and prioritize.
• Familiarity with generative AI tools (e.g., ChatGPT, Copilot) and the ability to leverage them effectively for work with written content.
• Proficient in using state-of-the-art MS Office products.

Would be an advantage:

• Experience with client support.
• Knowledge of SAP system CRM7.
• Understanding of the ITIL framework and guidelines.

Contract: LIMITED, 1-year contract

50% part time

On-site presence required 80% time

You can look forward to our benefit package:

• Hybrid Work and Flexible working hours
• Work from abroad - 12 days of remote work from EU countries per year
• Group Share Plan - discount on company shares
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
• 25 vacation days
• Mobility - fully covered public transport in Prague & free parking
• Flexible Benefit Account (Pluxee) - 1200 per month
• Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget