Job Description

Junior – Client Services / Policy Support (m/f)

Our client is a well-established company in the insurance sector, recognized for delivering high-quality client service. They are currently looking to hire a Junior – Client Services / Policy Support (m/f).

Location: Luanda, Angola

Requirements:

• Bachelor’s degree, preferably in Business Administration, Economics, Law, Management, or related fields;
• Good command of English (spoken and written) – mandatory;
• Previous experience in administrative roles or client support (preferred);
• Basic knowledge of insurance products (preferred);
• Strong analytical skills and attention to detail;
• Proficiency in Microsoft Office tools (Excel, Word) and internal systems.

Key Competencies:

• Strong written and verbal communication skills;
• Well-organized with good time management abilities;
• Proactive and responsible;
• Client-oriented mindset with empathy;
• Ability to work independently and within a small, dynamic team;
• Ability to work under pressure and manage urgent matters effectively.

Responsibilities:

• Support the Client Relationship team in managing policies (inclusions, exclusions, and updates);
• Conduct policy comparisons and prepare benchmarking summaries;
• Assist with renewal processes and follow-up with clients<
• Coordinate routine client inquiries and escalate technical matters when required;
• Ensure proper organization and maintenance of documentation in internal systems;
• Provide operational and administrative support to the Client Relationship Director;
• Maintain high responsiveness and service consistency;
• Contribute to continuous improvement of client service and policy management processes.