Job Description

Junior Client Outreach Specialist – Corporate Banking (Japanese Speaking)

Location: Singapore

Type: Full-time

Vertical: Financial Markets

As a Junior Client Outreach Specialist, you will be part of the front-line Client Outreach & Onboarding team, serving as a vital link between the firm and our Japanese-speaking clients. This is an entry-level position designed for individuals who are detail-oriented, possess exceptional Japanese language skills, and are eager to develop a career in financial services and client relations

Responsibilities

• Client Communication: Act as a primary point of contact outreach for Japanese-speaking clients, assisting them through the onboarding journey via email and phone.
• KYC Documentation: Assist in the collection and initial review of Know Your Customer (KYC) documents, ensuring they meet regulatory and internal standards.
• Data Integrity: Accurately update client profiles and tracking systems to ensure all onboarding stages are documented and compliant.
• Problem Solving: Collaborate with internal compliance and legal teams to resolve basic documentation discrepancies and streamline the client experience.
• Translation Support: Assist in translating or verifying business documents from Japanese to English (and vice versa) to support the onboarding process.

Eligibility Requirements

• Language Proficiency (Mandatory): High proficiency in Japanese (JLPT N1 or N2 equivalent) to communicate effectively with native speakers and interpret Japanese business documents.
• Experience: We are open to anyone who is confident in speaking Japanese in a business setting and has any client facing experience. Fresh graduates with a strong interest in financial markets are encouraged to apply.
• Communication: Strong interpersonal skills with a "client-first" mindset. Previous experience in a client-facing role (e.g., internships, retail, or hospitality) is a significant advantage.
• Attention to Detail: Ability to handle sensitive data with high accuracy and maintain confidentiality.
• Education: Bachelor’s degree in Business, Finance, Linguistics, or a related field.

What We Offer

• Comprehensive training on KYC regulations and financial market operations.
• Exposure to global financial institutions and large-scale client management.
• A structured career path with opportunities to move into senior specialist or lead roles.

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here