Job Description

Junior – Claims Assistant (m/f)

Our client is a reputable company in the insurance sector, committed to delivering excellent service and efficient claims management. They are seeking a Junior – Claims Assistant (m/f) to join their team.

Location: Luanda, Angola

Requirements:

• Higher education qualification (preferred in Business Administration, Management, Health, Insurance, or related fields);
• Good command of English (spoken and written) – mandatory;
• Previous experience in customer service, healthcare providers, or insurance (preferred but not mandatory);
• Comfortable handling phone communication and regular interaction with clients and partners;
• Strong organizational skills and ability to manage multiple cases simultaneously;
• Proficiency in Microsoft Office tools and internal systems.

Key Competencies:

• Strong empathy and client-oriented approach;
• Excellent verbal communication skills, particularly over the phone;
• Highly organized with strong attention to detail;
• Calm under pressure with strong problem-solving skills;
• Ability to coordinate with clients, clinics, insurers, and TPAs;
• Team player with the ability to escalate complex cases when necessary.

Responsibilities:

• Register and open new claims in internal systems;
• Conduct regular follow-ups with clients and provide clear status updates;
• Coordinate with clinics, medical providers, insurers, and TPAs to move claims forward;
• Handle routine operational and technical queries by phone;
• Collect required documentation and maintain accurate claims records;
• Escalate complex cases to senior team members when necessary;
• Contribute to improving claims processes and overall client experience.