Job Description

Position Summary

Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.

Role and Responsibilities

What is the role about?

You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.

In this role, you will mainly be responsible for the following activities:

• Develop or update standard operating procedures
• Collaborate with different stakeholders to ensure timely completion of project deliverables
• Perform a series of pre-defined checks over the documents submitted by Samsung customers
• Document and evaluate customer submissions for cashback requests
• Create claims and process payments
• Act as escalation point for complex issues
• Take ownership of customers issues and follow problems through to resolution
• Create and deliver various types of reports

Your profile:

• Fluent in English (German, French or Italian would be considered a plus)
• Excellent eye for details and curiosity to investigate
• Flexibility / adaptability to cope with a dynamic working environment and a new project setup
• Customer orientation and great communication skills
• Good Excel skills
• Previous experience with SAP and CRM systems would be a plus
• Experience in writing and documenting processes as well as work procedures would be a plus
• Previous experience in Client Support / back-office would be a plus

Please note that this is a 6-month outsourced contract, with the possibility of extension based on business needs.

Skills and Qualifications

Why is Samsung SSC Europe the place to be?

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center, you will be part of a dynamic team, in an international work environment.

Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Compensation & Benefits

• Attractive salary & annual performance bonuses (on average 2 additional salaries);
• Meal tickets (40 Ron/ ticket), plus Easter & Christmas vouchers (300 Ron each);
• Recognition awards for outstanding results and/or long-term employment;
• Employee discount to Samsung products;

Health & Wellbeing

• Gym subscription, private medical care, daily fresh fruits and snacks in the office;
• Cultural card on your birthday for books, theatre, cinema, opera and similar;
• Quarterly team activities (e.g.: team dinners, team buildings, office events such as Halloween celebration, Christmas party etc.);

Learning & Development

• Unlimited access to Samsung’s learning platform
• Access to in-class trainings and various events/ conferences;
• Subscription to Bookster library;

Family & Living

• 25 days of vacation per year;
• Hybrid work (2 days/ week working from home);
• Referral bonuses for new hires recommended by you.
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