Who are we?
Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.
Role and Responsibilities
What is the role about?
You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.
In this role, you will mainly be responsible for the following activities:
Develop or update standard operating procedures
Collaborate with different stakeholders to ensure timely completion of project deliverables
Perform a series of pre-defined checks over the documents submitted by Samsung customers
Document and evaluate customer submissions for cashback requests
Create claims and process payments
Act as escalation point for complex issues
Take ownership of customers issues and follow problems through to resolution
Create and deliver various types of reports
Skills and Qualifications
Your profile:
• Fluent in English (German, French or Italian would be considered a plus)
• Excellent eye for details and curiosity to investigate
• Flexibility / adaptability to cope with a dynamic working environment and a new project setup
• Customer orientation and great communication skills
• Good Excel skills
• Previous experience with SAP and CRM systems would be a plus
• Experience in writing and documenting processes as well as work procedures would be a plus
• Previous experience in Client Support / back-office would be a plus
Why is Samsung SSC Europe the place to be?
Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center, you will be part of a dynamic team, in an international work environment.
Being one of the best in the industry comes with hard work, but we also make it rewarding through:
Compensation & Benefits
Health & Wellbeing
Learning & Development
Family & Living
Please note that the employment contract will be outsourced on a 6 months period.
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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our website at www.samsung.com and our official newsroom at news.samsung.com
