Job Description

Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
As a Card Disputes Officer, you’ll join a collaborative and forward-thinking team based in Krakow. Together, we work on case handling of disputes from Danish issuers

About Your Future Role
In this position, you will:

• Support customers in minimizing losses related to third-party fraud with payment cards
• Support with customer communications via email and/or telephone according to KPIs and agreed SLAs.
• Collaborate with internal parties, including other Customer Service teams, Fraud, and Legal departments or external parties such as vendor partners.
• Cooperate with colleagues, assist with ad hoc tasks, or perform any other functions requested by management.
• Translate Danish language communications to English

What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

• Good communication skills
• Good cooperation & networking skills
• Ability to organize and prioritize own tasks
• Flexible
• Organized and precise, self-driven

Bonus Skills:

• Positive attitude and high working morale
• Analytical mindset and problem-solving skills
• Ability to react and adapt to change

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!