Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Title: Junior Business Development Representative (Inbound Response) – UKI

Department: Sales Development – EMEA
Location: United Kingdom (London / Greater London preferred)
Reports to: BDR Manager – EMEA

We are seeking an enthusiastic and customer-focused Junior Business Development Representative (Inbound Response) to join our UKI Sales Development team.

This is an entry-level role designed for individuals looking to begin their career in technology sales. The Junior BDR will be responsible for managing and qualifying inbound leads, engaging prospective customers, and identifying opportunities for the sales team.

Unlike traditional BDR roles, this position is primarily reactive rather than outbound-focused, concentrating on responding to inbound enquiries, marketing-generated leads, event follow-up activities, and customer interest generated through Genesys campaigns.

This role provides an excellent foundation for building a successful career within Sales Development, with clear progression opportunities into BDR, Senior BDR, and Account Executive positions.

Key Responsibilities

• Respond promptly to inbound enquiries from prospective customers across the UKI region

• Qualify inbound leads to determine business fit, buying interest, and opportunity potential

• Engage with prospects via phone, email, and digital channels to understand their business needs

• Schedule discovery meetings and hand over qualified opportunities to Account Executives

• Follow up on leads generated through marketing campaigns, webinars, events, and digital programs

• Maintain accurate prospect and activity records within Salesforce

• Work closely with Marketing and Sales teams to ensure a seamless lead management process

• Develop a foundational understanding of Genesys solutions and customer use cases

• Meet and exceed KPIs related to lead response times, meetings booked, and opportunity creation

Skills & Qualifications

• 0–2 years of professional experience in sales, customer service, business development, retail, hospitality, or a customer-facing role

• Strong communication and interpersonal skills

• Positive attitude with a willingness to learn and develop within a sales environment

• Strong organizational and time-management skills

• Comfortable engaging with customers over phone, email, and virtual meetings

• Ability to work collaboratively within a team environment

• Familiarity with CRM systems such as Salesforce is advantageous but not required

• Degree educated or equivalent professional experience preferred

What We're Looking For

• An individual eager to start a career in technology sales

• Strong listening and communication skills

• A customer-first mindset

• Curiosity, coachability, and a willingness to learn

• Professionalism, resilience, and a positive attitude

• Someone who enjoys working in a fast-paced, collaborative environment

Why Join Genesys?

• Join a global leader in AI-driven customer experience technology

• Comprehensive onboarding and training program

• Structured career development and progression opportunities

• Competitive compensation and benefits

• Supportive and collaborative team culture

• Opportunity to build a long-term career within a world-class sales organization

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.