Job Description

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

Location/Office Policy Central Park, Sandyford, Dublin (Hybrid Role)

Salary: €30,525

• Do you enjoy working in a dynamic and collaborative team that provides exceptional services?
• Do you want to be part of a fast-paced, ever-evolving team driving real impact?
• Do you want to join an energised, collaborative group with a strong team spirit?

What is the Role:

ATM Business are responsible for a wide range of tasks such as Invoicing, Monthly KPI, Accruals, working with 3rd parties for new installs or removals of devices. Providing Self Service device MI to Senior Management, working with the Self Service Development to assist with testing and roll-out of key projects, software builds, or Self Service products.

Applications are now invited from experienced candidates who can demonstrate their suitability under the behavioural and technical capabilities detailed below.

Key Accountabilities:

• Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options
• Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
• You will need to show us that you can work effectively as part of a team.
• Take responsibility for your work and follow through on commitments.

What you Will Bring:

• Strong communication and stakeholder engagement skills: you’ll be confident in engaging with colleagues across Retail, Property and Operational Teams able to communicate clearly, build strong working relationships, and influence effectively at all levels.
• A proactive, solutions-focused mindset: you take initiative, think ahead, and approach challenges with curiosity and determination and efficiency.
• Excellent organisation and attention to detail — you can prioritise multiple activities, manage deadlines, and maintain high standards of accuracy across documentation, reporting, and communications.
• Teamwork and collaboration — you work well with others, share knowledge openly, and contribute to a positive, inclusive, and high-performing team culture.
• Commitment to AIB’s values and customer focus — motivated to deliver high-quality outcomes that reflect AIB’s standards of service, integrity, and community connection.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities:

• Customer Focus: Building strong customer relationships and delivering customer centric solutions.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
• Demonstrates Self Awareness: Reflects on activities and impact on others. Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role Megan Gordon, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

Application deadline : 31st July 2026