Job Description

• Speak to customers, either face-to-face or over the phone, gain an understanding of customers' specific business needs, and apply product knowledge to meet them
• Ensure quality of service by developing a thorough and detailed understanding of technical specifications and other features of employers' systems and processes, then documenting them.

• Carry out cold calling to create interest in products and services, generate new business leads, and arrange meetings, Identify and develop new business through networking and follow-up courtesy calls.

• Prepare and deliver presentations and demonstrations of software to customers.

• Market and promote a portfolio of products by writing and designing sales literature and attending industry events

• Maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals

• Provide technical advice to customers on all aspects of installing and using computer systems and networks, both before and after the sale.

• Advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing, or other specialist areas, meet sales targets set by managers, and contribute to team targets.

• Network with existing customers to maintain links and promote additional products and upgrades.

• Handle hardware or software problems and faults, referring to specialist technical colleagues where appropriate.

• Respond to tender documents, proposals, reports, and supporting literature, manage workload to organize and prioritize daily and weekly goals

Requirements

• Bachelor's degree in business administration, Marketing, or a related field.
• Excellent communication and interpersonal skills with the ability to influence and build relationships.
• Familiarity with CRM software and sales tracking tools.
• 1–3 years’ experience in software sales or technical consulting.
• Strong understanding of IT systems, software specs, and documentation.