BASF

Junior B2B Customer Service Officer with Italian

BASF  •  Hybrid  •  3 hours ago
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Job Description

RESPONSIBILITIES

  • Provide excellent customer service to dedicated customers
  • Support customers along the whole Order-To-Cash process
  • Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
  • Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
  • Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
  • Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards

QUALIFICATIONS

  • Bachelor or Master degree
  • First relevant professional experience in sales administration and/or business customer service roles would be an advantage
  • Experience with the SAP system, mainly in the SD module would be an advantage
  • Experience in Salesforce would be an advantage
  • Customer orientation and team work abilities
  • Strong communication skills and ability to work in international environmen
  • Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
  • Upper-intermediate English and Italian

BENEFITS

  • We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
  • With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program
  • You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
  • At work, our values are important to us: innovation, openness, flexibility and attractiveness

ABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.

BASF

About BASF

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States.

Credits: https://www.basf.com/global/en/legal/credits

Data protection information: https://www.basf.com/global/en/legal/data-protection-at-basf.html

Industry
Chemicals & Materials
Company Size
10,000+ employees
Headquarters
Ludwigshafen, DE
Year Founded
1865
Website
basf.com
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