Job Description

WELCOME TO BASF

At BASF, you’ll have the chance to unlock your potential in a truly international business environment — while gaining real hands‑on experience that will fast‑track your future career. This is not a call center job, so as part of our Customer Service Team, you will actively support the coordination of European deliveries, collaborate with major B2B clients and dive deep into real supply chain processes using SAP. Do not worry - we are ready to train you and provide you with all essential skills and knowledge in this sector.

RESPONSIBILITIES

• Provide excellent customer service to dedicated customers
• Support customers along the whole OTC process
• Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
• Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
• Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
• Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards

QUALIFICATIONS

• Bachelor or Master degree
• First relevant professional experience in sales administration and/or business customer service roles would be an advantage
• Experience with the SAP system, mainly in the SD module would be an advantage
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Fluent English and German

BENEFITS

• A unique chance to build skills valued worldwide — SAP, supply chain, customer management, and cross‑cultural collaboration
• We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance
• You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work
• At work, our values are important to us: innovation, openness, flexibility and attractiveness

ABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.