Job Description

Job Family

Business Systems Analysis

Travel Required

Up to 10%

Clearance Required

Ability to Obtain Public Trust

What You Will Do:

• Provide Tier I / Tier II application support for enterprise systems, including .NET applications, Appian platforms, and microservices-based solutions.

• Respond to and resolve user-reported issues, service tickets, and application errors in a timely manner.

• Assist in troubleshooting application defects, integration issues, and performance problems.

• Monitor application logs, alerts, and dashboards to support system availability and stability.

• Support incident, problem, and change management activities in a structured operational environment.

• Escalate complex issues to senior team members and support resolution efforts.

• Assist with application deployments, testing, and validation activities.

• Prepare and maintain technical and user documentation, including SOPs and knowledge articles.

• Provide end-user support and communication, ensuring a professional and customer-focused experience.

• Learn and support multiple applications and technologies across the environment.

• Maintain a positive, responsive, and service-oriented approach to all support interactions.

What You Will Need:

• Minimum Two(2) years of relevant application support experience.

• Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience).

• Ability to work independently with limited supervision in a team environment.

• Strong analytical and problem-solving skills.

• Excellent written, verbal, and interpersonal communication skills Demonstrated ability to learn new technologies quickly and adapt to changing environments Strong customer service mindset and professionalism.

• Basic to intermediate experience supporting .NET-based applications.

• Familiarity with Appian or similar BPM/low-code platforms.

• Understanding of microservices architecture and APIs (REST services).

• Working knowledge of SQL and relational databases.

• Exposure to application monitoring, logging, and troubleshooting tools.

• Familiarity with ticketing systems (e.g., ServiceNow, Jira).

• US Citizens and Green Card holders only.

• No Visa Sponsorship available for this position.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

What Would Be Nice To Have:

• Hands-on experience with Appian platform support or development.

• Exposure to cloud environments (AWS and/or Azure).

• Familiarity with CI/CD pipelines or DevOps practices.

• Basic knowledge of containerization technologies (Docker, Kubernetes).

• Experience supporting applications in enterprise or regulated environments.

• Exposure to automation or scripting for operational support tasks.

The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.