Job Description

Working/Functional Title

Junior Analyst

Position Summary

The College of Ag and Natural Resources (ANR) IT Technology Services delivers primary leadership and comprehensive IT support for the CANR through a collaborative shared services model.

This position reports to the Service Desk Manager and will perform the following duties:

• collaborate with university stakeholders to design purchase, configure, and distribute technology assets
• manage assets throughout their lifecycle
• deliver high-quality workstation and software support
• administer employee accounts for access management

Working alongside departmental and university IT teams, ANR IT provides technology resources that advance MSU’s mission of education, research, and community engagement.

We are seeking talented individuals to join our team and support the daily technology needs of the College. In this front-line role, you will provide hands-on and remote assistance to faculty and staff, ensuring reliable and effective IT services. As an ANR IT team member, you will help improve processes, coordinate and guide team activities, triage incoming requests, and manage escalations.

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report’s America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge normally acquired in the first two or three years of colle ge, technical, vocational or business school such as an associate&rsquo ;s degree; one to three years of related and progressively more respons ible or expansive work experience in IT Desktop Field/Service Desk Supp ort; or an equivalent combination of education and experience.

Desired Qualifications

• Demonstrate commitment to customer service and effective commu nication with technical and non-technical audiences.
• Strong an alytical, problem-solving, and troubleshooting skills with the ability to independently resolve technical issues.
• Experience supporti ng and managing Windows, macOS, iOS/iPadOS, and Android devices in an e nterprise environment.
• Experience with endpoint and device man agement solutions, including Microsoft Intune, Jamf, MECM/SCCM, or comp arable platforms.
• Experience using IT service management syste ms such as TeamDynamix, ServiceNow, or similar tools.
• Working knowledge of Active Directory, Group Policy, identity and access manage ment, and endpoint security best practices.
• Working knowledge of enterprise networking concepts, including wired and wireless connect ivity, VPNs, firewalls, routing, and switching.
• Experience sup porting virtual desktop and remote computing environments.
• Exp erience evaluating, implementing, and supporting technology solutions t o meet organizational needs.
• Experience participating in techn ical projects, including planning, implementation, documentation, and c oordination.
• Demonstrated ability to manage multiple prioritie s and work effectively both independently and collaboratively.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Please provide three professional references who are knowledgeable of your work.

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment, and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends on September 29, 2026, at 11:55 PM