Leidos is seeking a Junior Amazon Connect System Administrator to support the daily administration, configuration, operation, and maintenance of an enterprise cloud-based contact center platform supporting the Department of Defense (DoD) and Defense Health Agency (DHA). The successful candidate will perform routine system administration activities, including user account management, agent provisioning, queue configuration, call routing updates, and basic interactive voice response (IVR) maintenance. The position will also assist with workforce management configurations, call recording, transcription, operational monitoring, and troubleshooting.
The Amazon Connect environment will integrate with Salesforce Health Cloud to support healthcare contact center operations, including patient engagement, nurse advice services, care coordination, appointment scheduling, and referral management. This position will work closely with senior Amazon Connect administrators, developers, Salesforce technical personnel, and contact center operations teams to maintain a secure, reliable, and efficient contact center environment.
Must have US Citizenship and the ability to successfully obtain and maintain a Public Trust Security Clearance.
*Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
November 13, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range $69,550.00 - $125,725.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 48,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
