Job Description

About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Lebanon, Qatar, and Kuwait from our Dubai-based headquarters.

About Role: We are looking for a skilled Junior Al Support & Training Specialist. The role focuses on managing customer communications through mass email and SMS campaigns, supporting AI automation processes, and preparing reports and content. This is a flexible position requiring 6 hours of work daily, with availability on weekends if needed (on-call basis).

Key Responsibilities:

• Support AI-driven automation workflows for communication and marketing.
• Prepare accurate reports and performance dashboards on campaign results.
• Write and edit articles, updates, and communication materials.
• Ensure message compliance, accuracy, and delivery success.
• Provide minimal direct customer communication if required.
• Collaborate with internal stakeholders to align messaging and automation processes.

Requirements

• Experience with email marketing tools, SMS platforms, and automation systems.
• Knowledge of AI automation tools is a strong advantage.
• Strong reporting, analytical, and organizational skills.
• Excellent written communication in English and Arabic.
• Prior experience in digital marketing, customer communication, or automation preferred.
• Ability to operate an Intercom system will be a huge advantage.

Benefits

• A dynamic and inclusive work environment.
• The opportunity to work with a leading ticketing provider in GCC.

• A chance to contribute to the entertainment industry and help shape experiences for thousands of users.