Job Description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

SubroIQ is seeking a AI Analyst as we continue to grow our team. The AI Analyst position analyzes new/existing business challenges in order to design and implement innovative AI solutions. These solutions enable our colleagues and clients to fully embrace the advantages of AI and AI-driven automation. These solutions will vary from complete custom-builds to service specific AI components. We’re looking for dedicated people who are passionate about data science, statistics and operational efficiency.

Job Responsibilities:
AI Development & Data Science

• Design, develop and maintain AI/ML solutions for various business units.
• Drive end-to-end AI/ML development including data preparation, model development/training, testing and performance monitoring.
• Integrate models into workflows to support Operational goals.
• Ensure solutions abide by stated organizational policies including data security and privacy.
• Monitor model performance and continuously improve accuracy and reliability.

Collaboration & Strategy

• Work closely with operations, client services and IT teams to define automation needs and business requirements.
• Translate operational challenges into analytical frameworks and AI solutions.
• Present complex insights in clear, actionable language for management, Operations and IT staff.
• Support automation initiatives that reduce manual processing and improve efficiency.

Qualifications and Requirements:

• Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Actuarial Science, or related field.
• 5+ years professional experience with AI/ML model development and maintenance.
• Proficiency in SQL and Python (pandas, scikit-learn, NumPy, Pillow).
• Proficiency with inference engines (Ollama, vLLM)
• Proficiency with Ubuntu/Linux platforms
• Proficiency with Docker
• Proficiency with NLP frameworks (BERT, RoBERTa)
• Proficiency with PDF Parsing and Extraction tools (Tesseract OCR, PDF Plumber, VLM models)
• Strong data analysis skills
• Excellent communication skills, with ability to explain technical findings to both technical and non-technical audiences.

Preferred Qualifications

• Experience in the insurance industry, claims data structures and/or claims management systems.
• Knowledge of big data tools (Spark, Hadoop) and cloud platforms (AWS, Azure).
• Experience with MLOps practices for deploying and monitoring predictive models.

Compensation and Benefits:

• Salary range is $80,000 - $90,000 per year (DOE)
• Premium Health Coverage, Minus the Cost: Comprehensive Medical, Dental, Vision, and Supplemental insurance with minimal out-of-pocket employee premiums.
• Time to Recharge: Enjoy a generous 18 days of PTO from year one, plus 9 paid holidays to ensure you stay refreshed.
• Invested in Your Future: Secure your tomorrow with our 401(k) plan, featuring a competitive company match to help your savings grow faster.

We look forward to you joining the team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.