Job Description

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

About the Role

We are looking for a personable and organized Junior Account Representative to support customer relationships and help ensure account-related needs are handled efficiently. This role is suited to someone who enjoys communicating with people, understanding their requirements, and working collaboratively to deliver reliable service. Training and mentorship will help you develop the skills needed to grow in account support and client relationship management.

Responsibilities

• Assist customers with general account questions and service-related requests.
• Provide clear information about company offerings and account procedures.
• Help maintain positive relationships through attentive and professional interactions.
• Identify customer needs and coordinate appropriate follow-up with team members.
• Maintain accurate account records and follow established procedures.
• Support the resolution of routine account concerns.
• Collaborate with colleagues to improve customer satisfaction and support account objectives.

What We Offer

• Structured training and ongoing mentorship.
• Opportunities to build account support and relationship management skills.
• A supportive, collaborative work environment.
• Professional development and potential advancement opportunities.
• Compensation based on the position and experience.

Qualifications

• Strong interpersonal and verbal communication skills.
• Professional, customer-focused attitude.
• Good organizational skills and attention to detail.
• Ability to manage priorities and follow through on assigned tasks.
• Comfortable learning new procedures and working as part of a team.
• Previous customer service or account support experience is a plus but not required.

Additional Information

• Competitive Salary: $60,000 – $65,000 annually.
• Career Growth Opportunities: Clear pathways for professional advancement and increased responsibilities.
• Professional Development: Opportunities to strengthen marketing, communication, leadership, and strategic planning skills.
• Collaborative Work Environment: Join a supportive team that values innovation, teamwork, and individual contributions.
• Hands-On Learning: Gain practical exposure to marketing campaigns, brand promotions, and customer engagement strategies.
• Skill Development: Expand your capabilities in campaign coordination, market research, project management, and relationship building.
• Meaningful Contributions: Play an active role in initiatives that support business growth and brand recognition.