Oxylabs.io

Junior Account Operations Manager

Oxylabs.io  •  Vilnius, LT (Onsite)  •  21 days ago
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Job Description

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. 
What’s in store for you:You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.
Join Oxylabs' Account Management team as a Junior Account Operations Manager and play a key role in enhancing communication quality and operational efficiency. You'll have the opportunity to develop training programs, refine internal processes, and make a significant impact on the team's success. If you're passionate about process improvement and have a keen eye for detail, this role is for you!

Your day-to-day:

  • Perform recurring QA on team communication across Gmail, Slack, Gong, and Salesforce.
  • Assess customer interactions, refine QA frameworks, and track communication KPIs.
  • Optimize team operations, maintain knowledge bases, and improve processes.
  • Analyze data to identify trends and support customer-related strategies.
  • Assist with CRM management, reporting, and ad hoc operational initiatives.
  • Conduct workshops and training on communication and operational excellence.
  • Oversee onboarding, ensuring new hires align with company standards.

What we expect:

  • Prior experience in customer management roles (CS, AM, Sales).
  • Strong English verbal and written communication skills.

Nice to have:

  • Experience in Customer Operations or Sales Enablement.
  • Background in communication assessment and training.
  • Familiarity with customer management tools (e.g., Salesforce, Jira, MixMax, Gong).
  • Proven track record of suggesting process improvements and mentoring others.

Salary:

  • Gross salary: 2100 - 2700 EUR/month. Keep in mind that we are open to discussing a different salary based on your skills and experience.
  • To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more  — learn all about it here
Up for the challenge? Let’s talk!
Oxylabs.io

About Oxylabs.io

🌐 Unlocking the Power of Web Intelligence with Oxylabs!

We're on a mission to empower businesses of all sizes with the priceless resource of publicly available data. In an era where data drives success, we're dedicated to ensuring that every company, big or small, can harness the potential of web scraping solutions and infrastructure.

💡 Why Choose Us?

Industry Leaders: As one of the market-leading companies, we offer cutting-edge web scraping solutions backed by the world's largest ethical proxy network.

Partnering for Success: we view our clients as partners, working hand in hand to maximize the benefits of our collaboration. Your success is our success.

🚀 Elevate Your Business with Our Services:

- Market Research: Gain insights that drive informed decisions.

- Ad Verification: Ensure real audiences see your ads.

- Brand Protection: Safeguard your online reputation.

- Travel Fare Aggregation: Optimize travel-related pricing.

- SEO Monitoring: Stay ahead in search engine rankings.

- Pricing Intelligence: Make data-driven pricing decisions and more.

💌 Get in Touch!

Curious about how Oxylabs can supercharge your business? We're here to help! Drop us a line at hello@oxylabs.io.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Vilnius, LT
Year Founded
2015
Website
oxylabs.io
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