Egmont

Junior 1st Line IT Supporter for the Nordic team – Copenhagen Area/Malmø (Hybrid)

Egmont  •  Copenhagen, DK (Hybrid)  •  5 hours ago
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Job Description

Junior 1st Line IT Supporter for the Nordic team – Copenhagen Area/Malmø (Hybrid)

Ready to take your first step into IT support and learn from experienced colleagues?

At Egmont IT, we are now looking for a Junior 1st Line IT Supporter for our office in Copenhagen Area/Malmø. You will be part of a distributed, close-knit Nordic IT team with colleagues in Sweden, Denmark and Norway.

In this role, you will handle day-to-day IT tickets with support and guidance from experienced colleagues. You will build your technical skills, learn how a professional service desk works and grow into a confident IT supporter. No two days are the same, and we value curiosity and a willingness to learn just as much as experience.

Main responsibilities:

  • Receive, analyze and resolve incoming IT tickets via the ticketing system, phone and chat, and escalate to 2nd/3rd line when needed.
  • Handle standard user administration, permissions and licenses in Microsoft 365 / Entra ID (Azure AD)and Active Directory, following established procedures.
  • Provide first-line troubleshooting and support for clients (Windows/macOS), network/VPN, hardware and software.
  • Keep users informed and make sure tickets are clearly and correctly documented.
  • Help create and update technical documentation and knowledge base (KB) articles.
  • Flag recurring problems and suggest ideas for improvements.
  • Collaborate with 2nd/3rd line, operations and infrastructure teams in the Nordics.
  • Support colleagues on-site in Copenhagen with local issues that cannot be resolved remotely.

We are looking for someone who:

  • Has 0–2 years of experience in IT support/Service Desk, or relevant education, internship or student job in IT.
  • Has basic knowledge of Microsoft 365, Active Directory/Entra ID, Windows/macOS and networking (e.g. DNS, DHCP, VPN).

Why Egmont?

At Egmont IT, we enable creativity, not just for artist but also in tech. Behind every story, movie, game, or digital experience lies a foundation of stable and secure technology — and that’s where we come in.

Egmont is a foundation, meaning all our profits are reinvested into developing our media companies and donated to support vulnerable children and young people.

You’ll join an international IT organization with a strong purpose and culture. We believe in flexibility, trust, and development. You’ll have freedom to influence our cloud journey, collaborate with talented colleagues across the Nordics and Europe, and grow through certifications and learning opportunities. A key role in a cloud-driven operations team. A workplace that encourages innovation, collaboration, and autonomy. A chance to make a real difference — We bring stories to life

Would you like to be part of the team?

Logistics & How to Apply

  • Location: Copenhagen
  • Application deadline: November 26, 2026
  • Employment type: Full-time, permanent

Please send your application as soon as possible — we review applications continuously. Applications are welcome in both Danish and English.

If you have any questions regarding the position, feel free to contact Senior Manager Sabine Lübcke at sabine.lubcke@egmont.com.

To apply, please use the "Apply Now" button on this page. Note that we do not accept applications via email.

About Egmont

Egmont is a leading Nordic media group focused on strong content and platforms within film, tv, cinema, streaming, gaming, e-commerce, marketing services, educational platforms, magazines and books. Proud owner of strong companies like Nordisk Film, TV 2 in Norway, Lindhardt og Ringhof and Story House Egmont. Being a foundation, all profit is reinvested in our media companies and donated to help improve the lives of vulnerable children and young people and support film talents.

We bring stories to life.

Egmont

About Egmont

Egmont er en ledende nordisk mediekoncern med et dobbelt formål. We bring stories to life gennem TV, film, games, bøger, magasiner og mere, ligesom vi støtter børn og unge i svære livsvilkår i at skabe et godt liv.

Vi er konstant på udkig efter nye måder at udkomme med historier, der har betydning for mennesker og samfund. Fra det underholdende til det dybdegående, fra papir til skærm og fra nyheder døgnet rundt til Oscarvindere. På tværs af mere end 50 virksomheder og brands oplyser, underholder, inspirerer, uddanner og skubber vi til samfundsforandring.

Som erhvervsdrivende fond bruger vi hvert år omkring 100 millioner kroner på at støtte børn og unge i at gennemføre en uddannelse og få et godt liv.

Egmont is a leading Nordic media group with a dual purpose. Every day we bring stories to life through TV, movies, games, books, magazines, and beyond just like we empower children and youth at risk to pursue a good life.

We are constantly looking for new ways to share stories that matter to people and society. From the lighthearted to the deep, from paper to screens, from 24/7 news to Oscar winners. Across our more than 50 companies and brands we enlighten, entertain, inspire, educate and push for change.

As an enterprise foundation, we donate around 100 million DKK a year to support children and youth in completing an education and pursuing a good life.

Egmont - We bring stories to life

Industry
Media & Publishing
Company Size
1,001-5,000 employees
Headquarters
Copenhagen, DK
Year Founded
Unknown
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