Salary Range: $42,276 - $65,100
Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs.
Essential Job Function:
Answering helpdesk calls and ensuring they are completed in a timely manner.
Logging tickets by using Jira issue tracking software.
Provide complete customer desktop support including; setup, arrangement, application maintenance and upgrades.
Troubleshooting software licensing issues.
Provide support for hardware and software installations, maintenance, and security for Microsoft Windows servers.
Ability to troubleshoot computer hardware issues, Windows operating system problems, application and network connectivity issues.
Must be proficient in Microsoft Active Directory.
Working Microsoft Office knowledge.
Ability to work under pressure and meet deadlines while multitasking.
Required Skills:
Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
Must have a high school diploma with 5 years of cumulative IT experience, an active CompTIA Security+ certificate, and a Microsoft Operating System cert.
Must have 2 years of IT helpdesk experience.
Minimum 1 year of Windows 10/11 OS experience.
Must be able to obtain a security clearance and maintain one for the duration of employment.
This position is not telework eligible. All work must be done on the customer site.
DCS delivers advanced technology and management solutions to Government agencies in the national security sector. We seek to develop successful working relationships with our customers to ensure that we meet expectations and get the job done right. The value that we place on ensuring customer satisfaction is based on our strong corporate culture of empowerment, innovation, responsiveness, and professional excellence. The transformative ideas and entrepreneurial spirit that characterize our more than 2,100+ employee-owners allow DCS to ensure success of each customer's mission and actively contribute to the well-being of the nation.
