Job Description

Career Area:

Engineering

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Own end‑to‑end monitoring, connectivity, and advanced troubleshootingfor JSS assets, ensuring all assets are reliably connected to back‑office systems and deliver sustained remote visibility.

This role is accountable for connecting and scaling all JSS assets—to 10,000 assets by end‑2026 and 100,000 assets by 2030—while continuously injecting modern technologies such as automation, AI, dashboards, and digital twinsto streamline monitoring operations, improve issue detection, and simplify business processes at scale.

Responsibilities

• JSS Asset Connectivity Ownership:
  Own connectivity for all JSS assets, ensuring reliable data flow between field assets and back‑office systems.

• Scale & Expansion Accountability:
  Design andoperatemonitoring and connectivity solutions capable ofscaling to10K assets by end‑2026 and 100K by 2030

• Technology Enablement for Streamlining Operations:
  Continuouslyidentifyand inject technologies such as automation, AI, dashboards, analytics, and digital twinsto reduce manual effort, improve visibility, and streamline monitoring workflows.

• Advanced Connectivity Troubleshooting:
  Lead diagnosis and resolution of complex connectivity, telematics, and data‑flow issues across large asset populations.

• Monitoring Ownership:
  Own end‑to‑end monitoring for JSS assets, ensuringaccuratedetection, diagnosis, and escalation of issues.

• Remote Troubleshooting Excellence:
  Push the frontier of remote troubleshooting byleveragingtools, diagnostics, and automation to resolve issues faster and minimize field intervention.

• Implementation Readiness:
  Ensure assets aremonitoring‑ready and connectivity‑stable beforetransitionto steady‑state support.

• AI, Automation & Digital Dashboards:
  Drive adoption of AI‑based detection, automated alerts, performance dashboards, and digital twin conceptsto enhance monitoring efficiency and decision‑making.

• Metrics & Performance Accountability:
  Own KPIs tied to connectivity health, uptime, detection accuracy, resolution time, and scale efficiency.

• Stakeholder Management & Enablement:
  Act as the single point of accountability for monitoring and connectivity outcomes across stakeholders.

Degree Requirement

• Bachelor’s degree in Engineering, Electronics, Computer Science, or related field.

• 10+ years of experiencein connectivity, telematics, monitoring, or remote support roles.

• Strong experience resolving connectivity, telemetry, and data‑flow issuesat scale.

• Hands‑on experience with monitoring and troubleshooting tools.

• Operations or support background with accountability for uptime and reliability.

• Strong analytical, problem‑solving, and stakeholder management skills.

Preferred Qualifications:

• Mining or site operations domain knowledge

• Experience with CAT telematics or connected asset platforms

• Familiarity with Power BI or monitoring dashboards

• Exposure to GenAI or automation in monitoring or operations

• Prior experience leading monitoring or NOC‑type teams

Skill Descriptors
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Extensive Experience:
• Educates others on own organization in terms of the industry - its market position, niche (if any), etc..
• Compares and contrasts the latest developments and emerging issues in the industry.
• Raises coworkers' awareness of industry standards, practices and guidelines.
• Assesses how regulatory and reporting requirements apply to own organization.
• Explains the development of industry segments - trends, consequences, key issues.
• Discusses industry-specific cycles and associated considerations.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.
Level Extensive Experience:
• Explains how to use multiple, vendor-provided or in-house structured methodologies.
• Describes tasks, tools and practices for converting software product requirements into a design.
• Demonstrates experience with all phases and deliverables of the product development methodology.
• Implements the generic functions, features and facilities of modern structured methods.
• Explores and evaluates major structured methodologies available in the marketplace.
• Consults on effective application of structured product development methodologies.

Software Product Testing: Knowledge of software product testing; ability to design, plan, and execute testing strategies and tactics to ensure software product quality and adherence to stated requirements.
Level Extensive Experience:
• Has experience with planning and executing full spectrum of tests for multiple products.
• Provides input to design team to ensure testing considerations are incorporated into system design.
• Creates test scenarios that ensure all error handling processes perform as expected.
• Defines, creates, and executes test plans and cases; estimates time, effort and resources required.
• Explains approaches and tools for functional, reliability, and vulnerability testing.
• Discusses applications of iterative testing using agile methodologies.

Application Development Tools: Knowledge of application and system development; ability to utilize a variety of specific tools and toolkits for developing applications.
Level Extensive Experience:
• Evaluates toolkits used to support major production systems.
• Resolves issues regarding functions, features and components of multiple toolkits.
• Provides implementation support on toolkit enhancements or changes.
• Interprets benefits and drawbacks of procedural and event-driven toolkits.
• Oversees the evaluation and recommendation of delivery tools and platforms.
• Coaches others on appropriate uses of all major tools in a toolkit for a specific platform.

Artificial Intelligence: Knowledge of the concepts, technologies and methodologies of artificial intelligence (AI); ability to develop, implement and/or apply artificial intelligence products and services in specific industry domain to achieve business goals.
Level Working Knowledge:
• Performs basic tasks within a specific artificial intelligence area, such as self-driving cars, medical diagnosis, playing games, financial fraud detection, etc.
• Assists in business requirements analysis in the AI solution design or deployment process.
• Maintains and/or updates AI systems and equipment on a regular basis.
• Deploys, develops or operates specific AI products, equipment, systems and/or platforms to achieve certain business goals.
• Tests and troubleshoots the functionality of AI applications and systems within a specific area.

Programming: Knowledge of relevant programming languages and tools; ability to test, write, design, debug, troubleshoot and maintain source codes and computer programs.
Level Extensive Experience:
• Conducts walkthroughs and monitors the quality of development activities.
• Assesses the impact of new productivity improvement tools on one's own area of responsibility.
• Compares and contrasts similarities and differences between multiple programming languages.
• Oversees major developmental efforts adhering to application systems design.
• Evaluates characteristics and advantages of different programming techniques.
• Coaches juniors on multiple programming languages.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Extensive Experience:
• Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
• Creates trouble reports for all issues found and reviews solutions for completeness and correctness.
• Directs the resolution of communications problems in multi-vendor environments.
• Resolves a variety of hardware, software, and communications malfunctions.
• Coaches others on advanced diagnostic techniques and tools for unusual or performance-related problems.
• Facilitates the distribution of releases reports and correction packages to departments or clients.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

April 3, 2026 - April 16, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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