PGC Digital (India): CMMI Level 3 Company

JSM/JIRA ADMINISTRATOR

PGC Digital (India): CMMI Level 3 Company  •  Bengaluru, IN (Onsite)  •  2 months ago
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Job Description

Job Title: JSM/JIRA Administrator

Years of Experience: 4 to 8 Years

Relevant Experience: -4 years

Headcount: 01

Job/Work type:Remote

Location: Pan India

Time Zone: IST time zone Regular shifts, but there will be calls in the evening

Project Name: -

Client: Brillio

End Client: -

Mandatory Skills:

  • JSM Administration,JIRA Administration,Automation Scripts,Confluence,Zephyr,Script Runner


Role & Responsibilities / Job Description:

Scope of work:

We are implementing Jira JSM for our client. As part of this, we develop JSM intake forms, create automation scripts, to transition issues between jsm and Jira, and develop automation to automate manual processes. Develop Dashboards using eazy Bi and out-of-the-box widgets.

Roles

The resource will be the tech lead, who will do the following

  1. Understand the requirements of the customer
  2. Co-ordinate with client stakeholders to clarify requirements
  3. Develop automation scripts, workflows, and configurations to implement them
  4. Validate them using Zephyr
  5. Present it to leadership for approval to deploy
  6. Deploy the changes to production
  7. Train end users in new functionality
  8. Document changes in confluence pages
  9. Day-to-day Atlassian tool upkeep and support activities
  10. Research on solutions to given requirements
  11. Collaborate with Atlassian and community forums for tool shortcomings and alternate options.
PGC Digital (India): CMMI Level 3 Company

About PGC Digital (India): CMMI Level 3 Company

At PGC Digital, we empower enterprises to reimagine business transformation with cutting-edge digital solutions, global delivery expertise, and a people-first culture. As a trusted partner to SAP, Microsoft, Salesforce, and ServiceNow, we bring innovation, agility, and industry know-how to deliver measurable outcomes at scale.

What we deliver

On-Demand IT Staff Augmentation – same-day IT scaling & end-to-end enterprise software support

AI + Human Expertise in Talent Acquisition – blending precision with personalization

Greenfield, Migration & AMC Projects – accelerating digital journeys from strategy to execution

Enterprise Digital Transformation & Support – secure, scalable, and future-ready

Why customers trust us

We follow proven frameworks and global standards, reinforced by CMMI Level 3, ISO 9001, and ISO 27001 certifications—a testament to our focus on quality, process excellence, and information security.

Why employees choose us

We foster a culture of growth, inclusivity, and recognition.

Our achievements include:

Great Place to Work-Certified™

India’s Best Workplaces for Women 2024

Ranked among the Best Places to Work

Why investors believe in us

We are on a clear growth trajectory with a milestone to become a public limited company by 28th August 2026. Our IPO roadmap reflects our commitment to scaling globally, strengthening governance, and creating long-term stakeholder value.

Global presence

India – Offshore delivery excellence

Canada – Nearshore innovation hub

USA – Onsite client engagement

APAC HQ in Singapore – Driving regional growth

Future footprints (2025) – Expanding in Vietnam and India to strengthen procurement & delivery

We are more than a digital partner—we are an extension of our customers’ teams, committed to creating lasting value

📩 Connect with Us!

India : 9900085366 | UK : +44-744-710-4934 | USA : +1-831-401-4811

#PGCDigital #ITConsulting #DigitalTransformation #SAP #Microsoft #Salesforce #AWS #CloudComputing #Automation

Industry
IT & Software
Company Size
201-500 employees
Headquarters
7 temasek Boulevard Hex12-07 Suntec Tower One, SG
Year Founded
2016
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