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  Execute network operations across MPLS and JRSS infrastructure
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  Monitor and analyze customer traffic across mission-critical network environments
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  Perform real-time customer failover during scheduled maintenance, unscheduled outages, and service degradations
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  Work directly with supported customers, engineers, vendors, and other NOC teams to maintain maximum network availability
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  Proactively monitor network alarms using platform-specific network management tools
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  Perform fault isolation, incident assessment, and network troubleshooting
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  Support change management activities, including hardware replacement, software configuration, and ASI management
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  Use incident management applications to document outages, degradations, isolation steps, escalations, and resolutions
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  Recommend resolutions for network incidents, deficiencies, and service-impacting events
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  Support troubleshooting across routers, switches, routing protocols, MPLS, VPNs, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, and out-of-band management systems
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  Assist with process improvement, team training, and operational documentation

Requirements

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  High school diploma or equivalent with 2–4 years of relevant experience in a NOC, network operations, cyber transport, tech control, or related environment
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  Ability to support a 24/7 operations schedule, including nights, weekends, holidays, and rotating shifts
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  Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management
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  Experience with one or more of the following: routers, switches, routing protocols, Cisco, Juniper, or MPLS
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  General understanding of network topologies
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  Ability to document technical issues clearly in incident management systems
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  Strong communication skills for coordinating with customers, engineers, vendors, and other NOC teams

Benefits

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  Paid Time Off  PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
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  Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
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  Payroll: Paid Bi-Monthly.
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  401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
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  Individual or company-wide performance and recognition awards (Quarterly

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  UNITED HEALTHCARE PPO, extensive national coverage.
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  INCLUDES: Medical/Dental/Vision/HSA.
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  Eligible on the first of the month, immediately after the start date.
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  Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

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  Training & Career Development Reimbursement of Tuition and training needed to support career development.
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  $150 monthly reimbursement contribution paid monthly towards parking expenses.
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  Receipts must be submitted by the close of business on the 25th of each month.
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  Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.

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  Performance bonus – Project-based
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  Yearly bonus – Company based