Job Description

The Process & Tools Lead ensures the monitoring and evolution of the various Procurement tools covering the whole Procurement value chain of our client's group, in more than 13 countries, implemented through a centralized approach.

He/she is responsible for the functional monitoring, support, and continuous improvement of the Ariba solution and other Procurement tools across the organization. Acting as a key interface between Procurement, Finance, Business users, and IT, the role ensures that the Ariba platform effectively supports Procure-to-Pay (P2P) and supplier management processes, while remaining aligned with business needs, compliance requirements, and system best practices.

Key Responsibilities:

Business & Functional Expertise

• Ensure a smooth, efficient and compliant end-to end Procurement process;
• Act as a subject matter expert on SAP Ariba modules (e.g. Procurement, P2P, Supplier Management, Invoicing);
• Translate business requirements into functional specifications and ensure proper configuration of the solution;
• Support change requests, enhancements, and functional evolutions in line with procurement strategy and business priorities.

Ariba Solution Monitoring & Functional Support

• Monitor the day-to-day performance, availability, and functional integrity of the SAP Ariba platform;
• Provide functional support to business users, troubleshoot issues, and coordinate resolution with IT and external partners when required;
• Analyse incidents and recurring issues, identify root causes, and propose sustainable corrective actions.

Coordination & Stakeholder Management

• Coordinate Ariba evolutions with other Procurement tools evolutions (monitored by other colleagues in Procurement Operations) to ensure a consistent Source to Pay compliant value chain;
• Serve as a key liaison between Procurement, Finance, IT, and other stakeholders;
• Contribute to governance forums, release management, and testing activities (UAT);
• Support communication, training materials, and user adoption initiatives.

Data Quality, Compliance & Reporting

• Monitor data quality and process compliance within Ariba and other Procurement tools;
• Support reporting, dashboards, and KPI follow-up related to procurement activity and system usage;
• Ensure alignment with internal policies, controls, and regulatory requirements;
• Ensure controls are implemented.

Required experience:

Technical & Functional Skills

• Strong functional knowledge of SAP Ariba, particularly Procure-to-Pay processes;
• Good understanding of Procurement processes and workflow;
• Experience in process automation and high interest in AI;
• Ability to work with IT teams on integrations, interfaces, and system dependencies;
• Experience in functional testing, issue analysis, and release management.

Professional & Soft Skills

• Strong analytical and problem-solving skills;
• Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders;
• Structured, rigorous, and service-oriented mindset;
• Ability to work in a complex, international, and multi-stakeholder environment.

Required education:

• Degree in Information Systems, Business, Procurement, or a related field
• Experienced in Procurement Operations/Systems > 10 years
• Fluent English mandatory
• Good French level is a plus